Sr. Manager, Business Strategy & Operations - job 18 of 21

As a Sr. Manager, Business Strategy & Operations at Visa, your key responsibilities include managing the event tech stack, overseeing event intake and ticketing systems, leading cross-functional initiatives, and gathering event data for KPI reporting. You'll also handle complex project initiatives and communicate updates with the wider event organization, contributing to Visa's Event & Experience Center of Excellence.

To qualify for the Sr. Manager, Business Strategy & Operations position at Visa, candidates should possess strong project management skills, the ability to handle multiple high-priority projects simultaneously, and be adept at strategic thinking. A track record of effective collaboration and relationship building within complex organizations is also essential, along with a passion for customer service.

The Sr. Manager, Business Strategy & Operations role at Visa is a hybrid position, offering flexibility in work arrangements. You'll have the opportunity to work in the vibrant San Francisco office while also enjoying the benefits of remote work. This environment encourages innovation and collaboration, key components in Visa's approach to event management.

Collaboration is a cornerstone of the Sr. Manager, Business Strategy & Operations role at Visa. As you engage with various cross-functional teams and stakeholders, your ability to build relationships and synergize efforts will significantly impact the success of event initiatives. Working cohesively across departments will help achieve a seamless execution of events.

In the Sr. Manager, Business Strategy & Operations role at Visa, there are significant growth opportunities. Working closely with the Sr. Director of Strategy & Operations, you’ll have access to high-level insights and strategic initiatives that not only enhance your skills in event management but also position you for potential advancement within Visa’s leadership in event-related operations.

When discussing your project management strategies, highlight your ability to prioritize tasks, utilize project management tools, and ensure clear communication among team members. Illustrate this with specific examples from past projects that demonstrate your successful handling of multiple priorities.

Share a detailed narrative about a challenging event by emphasizing the difficulties faced, the strategies you employed to overcome them, and the ultimate outcomes. This helps illustrate your resilience and problem-solving capabilities in high-pressure situations.

Discuss the key performance indicators (KPIs) you typically use to evaluate event success, such as attendee satisfaction, engagement levels, and logistical efficiency. Be sure to mention any tools or methods you utilize for data collection and analysis.

Talk about your philosophy on collaboration—how you engage different departments and ensure clear communication channels. Provide examples where your collaborative approach led to improved event outcomes.

Detail the specific tools and technologies you have experience with in event management. This could range from ticketing systems to collaboration platforms. Be sure to explain how these tools enhance efficiency and organization.

Describe the methods you use to stay current on event industry trends, such as attending industry conferences, joining professional organizations, or following influential thought leaders in the space. This shows your commitment to continuous learning.

Outline a step-by-step approach to kickstarting an event project. Emphasize aspects like stakeholder engagement, establishing timelines, and setting clear objectives to ensure a successful event from the outset.

Explain your process for collecting and analyzing stakeholder feedback post-event. Highlight your openness to constructive criticism and how you implement this feedback in future projects.

Share a specific instance where data analysis led to significant changes in your event planning or execution. Discuss the data tools used and the resulting impact on event performance.

Discuss the importance of a customer-centric approach in event management. Share how providing excellent service can elevate the experience for participants and lead to better overall event outcomes.