Sr. Manager, Business Strategy & Operations - job 17 of 21

The Sr. Manager, Business Strategy & Operations at Visa will handle key responsibilities including managing the event tech stack and ticketing systems, leading cross-functional initiatives, and conducting event data collection and KPI reporting. This role requires overseeing complex project initiatives and ensuring effective communication within the wider event organization.

Candidates for the Sr. Manager, Business Strategy & Operations position at Visa should demonstrate exceptional project management skills, strategic thinking capabilities, and the ability to manage multiple high-priority projects. Additionally, experience in event planning, a customer service orientation, and strong collaborative skills are crucial for success in this role.

The Sr. Manager, Business Strategy & Operations plays a critical role in Visa's event organization, working directly with the Sr. Director of Strategy & Operations. This position supports the development of Visa’s Event & Experience Center of Excellence by driving strategic initiatives and ensuring alignment among cross-functional teams.

Essential skills for the Sr. Manager, Business Strategy & Operations at Visa include strategic thinking, project management, strong organizational abilities, customer service focus, and exceptional communication skills. Being tech-savvy and knowledgeable about industry best practices is also vital for success in this role.

The work environment for the Sr. Manager, Business Strategy & Operations at Visa is hybrid, with the expectation of in-office days being confirmed by the Hiring Manager. This allows for a balance between collaborative in-office work and the flexibility of remote operations.

When answering this, focus on specific tools and technologies you've successfully used in past event management roles. Highlight any measurable successes you achieved using these tools, demonstrating both your technical skills and your understanding of the event landscape.

It's essential to discuss your project management methodologies here, such as using tools like Gantt charts, Kanban boards, or task management software. Share examples of how you’ve effectively prioritized competing projects in past roles.

Discuss your approach to building relationships and creating a shared vision within teams. Provide examples demonstrating how you've successfully fostered collaboration to achieve project goals, emphasizing communication and teamwork.

Talk about resources you use to stay informed, such as industry publications, networking events, professional organizations, or online courses. Mention an innovative idea you’ve implemented based on a recent trend you've identified.

Be prepared to outline the project's objectives, challenges faced, and your strategic approach to managing it. Highlight your problem-solving skills and how you adapted your strategy based on project developments.

Discuss metrics such as attendee engagement, ticket sales, participant feedback, brand awareness, and ROI. Provide an example of how you've utilized metrics to inform decisions or improve future events.

Discuss your conflict resolution strategies, emphasizing your communication skills and ability to find common ground. Share an example illustrating how you’ve navigated challenging relationships to achieve project success.

Explain your familiarity with data collection tools and your approach to analyzing data for insights. Provide examples of how you’ve used reporting to influence decisions or improve future event planning processes.

Highlight the importance of empathy, responsiveness, and proactive communication as key customer service techniques. Discuss any past experiences where exceptional customer service led to positive outcomes for attendees.

Use this opportunity to connect your skills and experiences with Visa’s specific needs. Discuss your strategic mindset, event management experience, and collaborative skills. Highlight your eagerness to contribute to Visa’s unique culture and goals.