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Sr. Manager: Consumer Solutions - job 3 of 3

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

  • Asist with Product Strategy and Development: Develop and refine the strategy for Visa’s Core Consumer Product platforms, including identifying new product opportunities, features, and enhancements based on market trends, competitive analysis, and regulatory changes.

  • Use Case based Value Proposition Management: Design, develop and manage compelling value propositions that meet the needs of target customers, differentiate the product in the market, and align with the brand.

  • Market and Competitive Analysis: Conduct ongoing analysis of the market and competitors to understand emerging trends, opportunities, and threats. Use insights to inform product strategy and positioning.

  • Cross-functional Collaboration: Work closely with teams across the organization, including but not limited to the hub Product owners, Finance, Pricing & Interchange, Marketing, Solutions Delivery, Business Development, etc., to ensure the successful development, launch and support of card payment products.

  • Performance Tracking and Optimization: Monitor product performance against key metrics, identify areas for improvement, and implement strategies to drive sales, growth, and customer satisfaction.

  • Regulatory Compliance and Risk Management: Ensure that card payment products comply with relevant regulations and industry standards. Work with Compliance, Controllership, Visa Core Product Rules to identify and mitigate product-related risks.

  • Customer Experience and Engagement: Collaborate with the greater CEMEA team to develop, enhance and sell platform capabilities delivering exceptional customer experience, including seamless onboarding, customer choice and differentiation, support, and engagement programs that reinforce the value proposition.

  • VAS Sales: Drive the sales strategies and plans of all relevant Core Consumer Products, Platforms, and Resell Benefit solutions across SSA. Collaborate with relevant SSA teams on targets and sales.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

 

Qualifications

Basic Qualifications
-8 or more years of relevant work experience with a Bachelor Degree or at least 5
years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2
years of work experience with a PhD

Preferred Qualifications
-3 to 7 years’ experience in financial/fintech industries. Product development
experience is an advantage.
-Business related degree or MBA would be advantageous

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager: Consumer Solutions, Visa

Join Visa as a Sr. Manager: Consumer Solutions in Lagos, Nigeria, and be part of a global leader in payments and technology! With over 259 billion transactions processed annually, Visa is on a mission to connect the world through secure, reliable, and innovative payment solutions. In this dynamic role, you will assist in product strategy and development, helping to identify new opportunities and refine existing offerings based on market trends and consumer needs. Your analytical skills will play a key part in conducting market and competitive analyses, while your collaborative spirit will shine as you work closely with cross-functional teams to bring card payment products to market. Ensuring compliance with regulations and optimizing product performance will also be paramount in this position. Additionally, driving sales strategies and enhancing customer experiences will allow you to make a meaningful impact in the financial landscape. If you are an experienced professional with a passion for fintech and product development, we invite you to explore this opportunity with Visa and contribute to uplifting customers and businesses around the world. Experience a workplace that celebrates inclusivity and innovation—come and make a difference with us at Visa!

Frequently Asked Questions (FAQs) for Sr. Manager: Consumer Solutions Role at Visa
What are the primary responsibilities of the Sr. Manager: Consumer Solutions at Visa?

The Sr. Manager: Consumer Solutions at Visa is responsible for developing product strategies, conducting market analyses, and ensuring compliance with regulations. This role involves cross-functional collaboration to launch new card payment products successfully and drive sales through compelling value propositions. Additionally, you'll monitor product performance and optimize strategies for customer satisfaction.

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What qualifications are required for the Sr. Manager: Consumer Solutions position at Visa?

Candidates for the Sr. Manager: Consumer Solutions role at Visa should have at least 8 years of relevant experience or 5 years with an advanced degree. A background in financial or fintech industries and product development experience are preferred, alongside a business-related degree or MBA, which would enhance your qualifications for this role.

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How does Visa ensure compliance and risk management for its consumer products?

Visa places a strong emphasis on regulatory compliance and risk management, especially for the Sr. Manager: Consumer Solutions role. In this position, you will work with the Compliance team to ensure all product offerings meet industry standards and regulations, actively identifying and mitigating product-related risks.

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What is the work culture like at Visa for the Sr. Manager: Consumer Solutions?

The work culture at Visa fosters innovation, inclusivity, and collaboration. As Sr. Manager: Consumer Solutions, you'll work in a hybrid environment that encourages teamwork across various teams and emphasizes making a positive impact on customer experiences and business growth.

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What opportunities for professional growth exist for a Sr. Manager: Consumer Solutions at Visa?

Visa is committed to employee growth and development. As a Sr. Manager: Consumer Solutions, you will have access to ongoing training, mentorship programs, and the chance to lead critical projects that can advance your career in the financial technology sector.

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Common Interview Questions for Sr. Manager: Consumer Solutions
What strategies would you implement to develop compelling value propositions for Visa's consumer products?

In answering this question, focus on market research, understanding customer pain points, and leveraging competitive insights to design unique offerings. Highlight the importance of aligning these propositions with Visa's overall brand and customer experience goals.

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How do you approach market analysis in your product management role?

Discuss your methodology for conducting thorough market analysis, including identifying trends, utilizing data analytics, and staying updated on competitor strategies. Show how these insights guide product development and strategy formation at Visa.

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Can you give an example of a successful product launch you managed?

Share a specific example highlighting your role in the product's strategy, the collaborative efforts involved, challenges you overcame, and how the product met or exceeded performance expectations linked to Visa's goals.

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How would you ensure that your team remains focused on compliance and regulatory standards?

Explain your strategies for embedding compliance checks within the product development lifecycle, conducting regular training for team members, and fostering open communication with compliance teams to ensure everyone is aligned with Visa's standards.

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What steps do you take to monitor and optimize product performance post-launch?

Describe your approach to defining key performance indicators and using analytics tools to assess product success. Mention how you gather feedback for improvements and implement adjustments that align with customer expectations at Visa.

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How do you foster collaboration among cross-functional teams?

Emphasize the importance of communication and building strong relationships while working with diverse teams. Share concrete examples of how you facilitated collaboration and how it contributed to successful project outcomes at Visa.

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What role does customer feedback play in the product development process?

Highlight the significance of integrating customer feedback at every stage of product development. Explain how you would structure user interviews, surveys, and usability testing to ensure that programs are both customer-centric and aligned with Visa's objectives.

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How would you handle underperformance of a product in the market?

Discuss your approach to diagnosing the issues behind underperformance, such as customer insights and market trends. Offer strategies for addressing these challenges, including adjustments to the product or marketing efforts to better resonate with Visa's customers.

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What technologies or tools do you think are vital for a Sr. Manager: Consumer Solutions?

List relevant tools and technologies prevalent in product management like data analytics software, customer relationship management systems, and project management tools. Discuss how you would leverage these to enhance product delivery and team coordination at Visa.

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Why do you want to work for Visa as a Sr. Manager: Consumer Solutions?

Convey your passion for innovation in payments technology and how Visa's mission aligns with your professional values. Discuss specific aspects of Visa’s culture and impact that attract you, and how you envision contributing to the company's goals.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 7, 2025

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