Sr. Manager, Product and Portfolio Operations - job 16 of 21

As the Senior Manager, Product and Portfolio Operations at Visa, your responsibilities include managing change management and program management across Value-Added Services priorities, leading strategic transformation initiatives, and driving operational improvements in product lifecycle management. You’ll collaborate with multiple teams within the organization to ensure that product managers are equipped with the right frameworks, training, and support necessary for success.

Candidates for the Senior Manager, Product and Portfolio Operations role at Visa should have over a decade of experience in change management and project leadership, preferably in a consulting environment. Additionally, strong consensus building skills, a capacity for strategic thinking, and the ability to facilitate collaboration across various business units are essential qualifications for success in this role.

By leading initiatives that enhance the efficiency and effectiveness of our product lifecycle practices, the Senior Manager, Product and Portfolio Operations plays a vital role in advancing Visa's mission to be the best way to pay and be paid. Your work will foster a culture of innovation and ensure that our clients receive top-notch products and services that meet their needs globally.

The role of Senior Manager, Product and Portfolio Operations at Visa is a hybrid position, which means you will enjoy the flexibility of working both in the office and remotely. The collaborative culture at Visa promotes teamwork and open communication, making it an exciting and dynamic place to work.

Visa is committed to the professional development of its team members. As the Senior Manager, Product and Portfolio Operations, you will help establish career frameworks and pathways for product managers, leading initiatives that support ongoing learning through training programs, mentorship, and knowledge-sharing sessions. This role offers excellent growth opportunities to advance in leadership positions within the organization.

In answering this question, focus on specific examples from your previous roles that highlight your expertise in driving product lifecycle transformations. Discuss the strategies you implemented, the challenges you faced, and the outcomes of those initiatives to demonstrate your effectiveness.

Provide insight into your methodology for change management. Outline steps such as assessing team readiness, developing communication plans, and gathering feedback to ensure that change initiatives are embraced effectively by team members.

Discuss various strategies you've employed to facilitate collaboration, such as regular cross-functional meetings and workshops, feedback loops, or joint projects. Emphasize your ability to build relationships and communicate effectively with diverse stakeholders.

Explain the key performance indicators you typically use to evaluate success, such as stakeholder satisfaction, operation efficiency, and project outcomes. It's also valuable to share examples of adjustments you've made based on these metrics to continuously improve processes.

Focus on specific training programs you've created or led that have successfully enhanced the skill sets of product managers. Highlight your understanding of different learning paths and how you tailored those programs to meet diverse team needs.

Discuss various tools you've utilized (like JIRA, Asana, or Trello) to manage projects and programs effectively. Highlight how you ensure accountability and transparency in your management style.

Emphasize the importance of communication and how you regularly align product strategies with the overarching vision of the organization. Share specific methods for gathering insights from leadership to ensure that teams are on track.

Provide examples of past challenges in product operations, whether due to resource allocation, stakeholder buy-in, or technological hurdles. Discuss how you navigated those difficulties and any lessons learned along the way.

Discuss the importance of mentorship in fostering talent and promoting professional growth among product managers. Provide examples of mentorship initiatives you've been a part of that have driven positive results.

Share your philosophy on continuous improvement and specific actions you've taken to cultivate a culture that encourages feedback, learning, and making iterative changes to enhance product processes.