Sr. Manager, Strategy & Business Operations - job 20 of 21

The Sr. Manager, Strategy & Business Operations at Visa is responsible for supporting critical business operations within the Global Data Office. Key responsibilities include facilitating communication across Product and Platform leaders, managing relationships with internal stakeholders, and synthesizing information for leadership presentations. This role also involves tracking operational metrics and identifying areas for continuous improvement, ensuring the smooth execution of Quarterly Business Reviews and other strategic frameworks.

Candidates applying for the Sr. Manager, Strategy & Business Operations role at Visa should possess strong analytical, strategic, and interpersonal skills. They ideally have significant operational experience, particularly in a technology or payments ecosystem. Familiarity with product management and the ability to work effectively across a matrix organization structure are critical to succeeding in this position.

The Sr. Manager, Strategy & Business Operations contributes significantly to Visa's Global Data Office by driving critical business priorities and facilitating essential communication between various teams. By acting as a trusted advisor to the Head of Business Operations, this role aids in aligning strategic objectives with operational execution, thereby enhancing the effectiveness of Visa’s data-related initiatives.

In this role, the Sr. Manager, Strategy & Business Operations will lead various special projects designed to improve the operational efficiency of the Global Data Office. These projects will require the individual to track progress diligently, manage timelines, and ensure successful completion while innovating processes that enhance collaboration and workflow across teams.

Yes, the Sr. Manager, Strategy & Business Operations position at Visa is a hybrid role, allowing for a flexible work environment. The specific number of days in the office will be determined by the hiring manager, but candidates can expect a combination of remote and in-office work, fostering collaboration while enjoying work-life balance.

In answering this question, detail your previous experience in managing projects, coordinating with teams, and executing strategic objectives. Use specific examples to demonstrate your ability to drive results and ensure alignment across various departments.

To answer this, explain your project management strategies, such as creating timelines, setting milestones, and utilizing tools for organization. Highlight your ability to adapt to changing priorities while maintaining focus on critical objectives.

Discuss your approach to building relationships with team members from different areas. Talk about how you encourage open communication, share progress updates, and create collaborative environments that facilitate teamwork, especially in cross-functional projects.

Explain the tools and systems you use to track key performance indicators. Illustrate your understanding of how operational metrics inform decision-making and improve processes, using insights to drive continual improvement.

Share any experiences you have had preparing presentations for executive teams or stakeholders. Emphasize your ability to synthesize complex information into clear, actionable insights that support strategic decisions.

Provide a specific scenario where you recognized a problem, proposed a solution, and implemented changes that led to better results. Highlight both the process and the impact of your recommendations.

Discuss the importance of maintaining open lines of communication with stakeholders and regularly reviewing project goals against company objectives. Explain how you adjust strategies based on feedback and evolving business needs.

Reflect on challenges such as managing diverse stakeholder expectations or balancing short-term priorities with long-term strategic goals. Share how your proactive approach and problem-solving capabilities can help overcome these challenges.

Talk about your commitment to continuous learning through resources such as industry publications, networking events, and professional development opportunities. Mention specific areas of interest that align with Visa’s data strategies.

Share your passion for data and technology, perhaps emphasizing your recognition of its transformative potential in businesses and society. Explain how you see yourself contributing to Visa’s mission and goals through this role.