Sr. Systems Engineer, Virtualization - job 25 of 30

As a Sr. Systems Engineer, Virtualization with us, your main responsibilities include supporting critical applications, performing proactive maintenance, and engaging in automation activities. You'll work on the installation, configuration, and troubleshooting of Windows servers while also providing administration support for ESXi and Microsoft Hyper-V environments. Your role will involve root cause analysis and ensuring adherence to ITIL v4 practices.

Typically, the Sr. Systems Engineer, Virtualization role requires substantial experience in systems engineering and virtualization technologies. Candidates should have a solid understanding of Windows Server and hypervisor platforms like ESXi and Hyper-V. Familiarity with scripting and automation, as well as experience with ITIL processes, are also crucial for success in this role.

The work environment for a Sr. Systems Engineer, Virtualization is collaborative and dynamic. You will primarily work in a hybrid format, balancing time between working at home and in the office. The culture supports teamwork and innovation, providing opportunities for professional growth within a supportive framework.

As a Sr. Systems Engineer, Virtualization, you'll play a key role in incident management by documenting incidents, performing root cause analysis, and working closely with the customer support team to communicate findings. Your proactive approach helps minimize downtime and ensures systems remain stable.

In this role, you will use various monitoring and automation tools such as Netcool, Splunk, and BMC. Experience with Microsoft System Center Configuration Manager (SCCM) for patch management will also be significant in your day-to-day tasks.

To answer this question effectively, share specific examples of previous installations and configurations you've performed, highlighting any challenges you faced and how you overcame them. Discuss your familiarity with different Windows Server versions and best practices you follow.

Detail the scripting languages you're comfortable with, such as PowerShell or Python. Provide examples of how you've utilized these scripts for automation or management of servers, emphasizing the efficiencies gained in your previous roles.

Explain your systematic approach to troubleshooting, mentioning how you gather data, analyze logs, and perform root cause analysis. Emphasize the importance of collaboration with team members and communication with affected stakeholders.

Discuss your experience with hypervisor technologies, particularly ESXi and Microsoft Hyper-V. Explain the specific tasks you've handled, such as virtual machine deployment, configuration, and performance monitoring, and how this experience has prepared you for this role.

Outline a concise incident management plan, focusing on immediate response actions, effective communication with stakeholders, and post-incident review procedures to prevent recurrence. Highlight your ability to work under pressure and your commitment to service recovery.

Provide a specific example where you identified a process that could be automated, detailing the steps you took to design and implement that solution. Share measurable outcomes, such as time saved or error reduction, to illustrate your impact.

Discuss your familiarity with ITIL v4 processes such as Incident, Change, and Problem Management. Provide examples of how you have implemented these processes in your work and how it has improved service delivery in past roles.

Declare your proficiency with specific monitoring tools, such as Splunk or BMC. Discuss the unique features of these tools that you find beneficial for system monitoring, such as real-time alerts or comprehensive dashboards.

Highlight your commitment to continuous learning through industry publications, online courses, or attending conferences. Discuss specific resources you follow and how you apply new knowledge to your work.

Explain your collaborative approach, emphasizing open communication, active listening, and valuing diverse perspectives. Provide examples of successful projects where teamwork was essential to achieving results.