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Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$140000 / YEARLY (est.)
min
max
$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Visa

Are you ready to take your career to the next level? Visa is seeking a passionate and skilled Staff Software Engineer to be a vital member of our Post-Purchase Solutions team right here in Austin! In this exciting role, you will focus on developing cutting-edge solutions that empower merchants to proactively handle disputes and enhance their transaction management systems. Your day-to-day will involve building innovative software for our platform that supports four key products, all while diving into advanced AI/ML technologies to create predictive insights that help merchants make smarter decisions. The work you’ll do at Visa is crucial in helping merchants prevent disputes, quickly resolve issues, and effectively defend against chargebacks. You'll collaborate with a talented group of cross-functional teams, including product managers, data scientists, and fellow engineers, in a vibrant Agile environment that celebrates innovation. We follow SAFe methodology and Scrum framework, engaging in two-week sprints with team members from around the globe. As a Staff Software Engineer at Visa, you’ll also drive code quality improvements and ensure that we adhere to best practices. And let’s not forget, this is a hybrid position, allowing you the flexibility to work remotely while also taking advantage of our office environment two to three days a week. If you’re ready to enhance your career while making a tangible difference in the world of transaction management, we can’t wait to have you on board!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What are the responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, your primary responsibilities will include developing and maintaining high-performance software for the Post-Purchase Solutions platform, focusing on dispute management. You will build solutions that help merchants prevent disputes and quickly resolve issues. Furthermore, you will integrate AI and ML features into our software, collaborating with cross-functional teams to enhance our products and ensure alignment with Visa’s best practices during the software development lifecycle.

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What qualifications are required for the Staff Software Engineer position at Visa?

To be considered for the Staff Software Engineer role at Visa, candidates should have a strong background in software development, particularly in building scalable applications. Experience with Agile methodologies, such as Scrum and SAFe, is essential. Proficiency in AI/ML technologies will be a significant plus, as well as a collaborative mindset to work with diverse teams across the organization. Additionally, a commitment to code quality and performance improvements is crucial for this position.

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Does the Staff Software Engineer position at Visa provide opportunities for remote work?

Yes, the Staff Software Engineer position at Visa is a hybrid role. This means that while you will have the flexibility to work from home, you are also expected to be in the office for two to three set days a week as determined by leadership. This setup allows for a balance between remote work and in-person collaboration, ensuring both personal flexibility and team engagement.

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What technologies will I work with as a Staff Software Engineer at Visa?

In the Staff Software Engineer role at Visa, you'll engage with a variety of technologies to enhance the Post-Purchase Solutions platform. You'll be developing software using advanced programming languages and frameworks, focusing on high-performance solutions. Additionally, your work will include integrating AI and ML technologies for predictive insights and workflow management, enriching the overall product offering and experience for merchants.

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What methods does Visa utilize for software development?

Visa utilizes Agile methodologies, specifically following the SAFe framework and Scrum practices, for software development. This approach involves working in two-week sprints that allow for iterative development and continuous improvement. As a Staff Software Engineer, you'll participate actively in these sprint cycles, ensuring that projects are delivered on time while adhering to the highest standards of quality and efficiency.

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Common Interview Questions for Staff Software Engineer
Can you describe your experience with developing scalable software solutions?

When answering this question, highlight specific projects where you have contributed to scalable software development, mentioning the technologies and methodologies you used. Discuss challenges faced during the process and how you overcame them, demonstrating your problem-solving skills and technical proficiency.

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How do you approach dispute management within your software solutions?

In your response, describe your understanding of dispute management and its importance in transaction systems. Share examples of software features you've developed aimed at preventing and resolving disputes, and explain how you've collaborated with stakeholders to ensure the effectiveness of those solutions.

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What is your experience with AI and ML technologies?

When discussing your experience with AI and ML, mention specific projects where you've implemented these technologies. Describe how they were integrated into your software solutions, the impact on product performance, and your role in mentoring others in using these technologies to achieve desired outcomes.

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How do you ensure code quality and performance in your projects?

To answer this question, discuss the practices you follow for maintaining code quality, such as code reviews, unit testing, and continuous integration. Explain how you monitor performance and make improvements based on metrics gathered during the development process.

Join Rise to see the full answer
Can you provide an example of working in an Agile environment?

When providing an example, describe your role in an Agile team and your contributions to sprint planning, daily stand-ups, and retrospectives. Discuss how embracing Agile principles led to successful project outcomes and fostered teamwork and collaboration.

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How do you handle tight deadlines and project pressure?

Share your strategies for managing stress and delivering under tight deadlines. Discuss prioritization techniques, time management skills, and examples of previous experiences where you effectively met pressure while delivering high-quality work.

Join Rise to see the full answer
How do you collaborate with cross-functional teams?

When answering, emphasize your communication skills and adaptability. Share specific examples of how you've worked with product managers, data scientists, and other engineers to deliver successful projects. Highlight the importance of understanding different perspectives and fostering a collaborative environment.

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What challenges have you faced in software development, and how did you overcome them?

Reflect on a specific challenge you encounter in a software project. Describe the nature of the challenge and the steps you took to address it, focusing on your analytical and problem-solving skills. The goal is to show your resilience and ability to learn from adversity.

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How do you stay updated with emerging technologies relevant to your work?

Mention resources you utilize, such as professional journals, online courses, webinars, and tech conferences, to stay informed about emerging technologies. Discuss how adapting and learning new technologies has positively impacted your work and professional growth.

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What motivates you in your role as a software engineer?

Share your intrinsic motivations, whether it’s solving complex problems, collaborating with innovative teams, or driving positive impacts through technology. Reflect on how these motivations have guided your career path and influenced your work at Visa.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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