Staff Software Engineer - job 1 of 9

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

• Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
• Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
• AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
• Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
• Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
• Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
• Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Basic Qualifications
• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications
• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Master's degree in Math, Science, Engineering, or Computer Science, Information Systems or related field AND minimum three (3) years of experience in a directly related field. OR
• Bachelor's degree in Math, Science, Engineering, or Computer Science, Information Systems or related field AND minimum five (5) years of experience in a directly related field. OR
• Minimum eight (8) years of directly related experience.
• Good understanding of Object-Oriented Concepts, Service Oriented Architectures, Distributed Systems Design Concepts and Computer Science fundamentals
• Knowledge of and ability to develop Full-stack Web Applications using Java, Spring framework, React, JavaScript code in for product development. This includes the extension of capabilities of packages and products.
• The ability to develop and utilize Application Program Interfaces (APIs), RESTful API design, protocols, and tools for building software applications that specify how software components should interact and are used when programming graphical user interface (GUI) components. An API may be for a web-based system, operating system, database system, computer hardware, or software library.
• Knowledge of and the ability to use database software (e.g., applications, web-based applications, information systems) to maintain, modify, and output data.
• Experience with HTML5, SASS/CSS, and JavaScript.
• Experience with modern JavaScript UI frameworks such as React, Redux, Angular JS.
• Experience building responsive Single Page Applications that consume REST services.
• Knowledge of systems integration process in which separately produced components or subsystems are combined and problems in their interactions are addressed.
• Knowledge of data structures, which consist of data organization, management, and storage formats that enable efficient access and modifications. This includes a collection of data values, the relationships among them, and the functions or operations that can be applied to the data.
• Experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, JUnit Ensure proper metrics instrumentation in software components, to help facilitate real time and remote troubleshooting/performance monitoring.
• Working experience with Kafka, Spark, and Hadoop is a plus. Working experience in React and Vertx is a plus.
• Knowledge of REST APIs, JSON and exposure to container-based technologies.
• Knowledge of Unix/Linux and working in a shell environment.
• Knowledge of CICD - Jenkins Pipeline, Git, JIRA.
• Knowledge of Security – Authentication and Authorization.
• Should have very good understanding in GenAI adoption.
• Software design, development and systems integration.
• Design documentation.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 180,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.