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Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions: 

  • Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
  • Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
  • AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
  • Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
  • Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
  • Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
  • Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, Visa

Are you an innovative thinker with a passion for technology? Visa is on the lookout for a Staff Software Engineer to join our vibrant team in Austin, where your skills and creativity will help shape our Post-Purchase Solutions platform within the Value Added Services PD Organization. In this critical role, you will collaborate with cross-functional teams to develop and enhance high-performance software that assists merchants in managing disputes effectively, enhancing their transaction experiences. Your work will involve integrating advanced AI and machine learning technologies, allowing you to deliver predictive insights that empower merchants to make smarter decisions and streamline dispute management. You'll be at the forefront of crafting solutions that not only prevent disputes but also resolve them swiftly, providing essential defense strategies against chargebacks. Embracing the Agile methodology, you'll engage in two-week sprints working closely with product managers, data scientists, and other engineers to evolve our cutting-edge offerings. As a Staff Software Engineer at Visa, you will not just build software—you'll pave the way for continuous improvement in code quality and application performance, guiding our innovative spirit in achieving our mission. Plus, with our hybrid working model, you'll enjoy the flexibility of balancing in-office collaboration and remote productivity. If you're ready to take on exciting challenges and make a real impact, consider joining our team today!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa
What are the key responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, you will be tasked with developing and maintaining the Post-Purchase Solutions platform, focusing on solutions that help merchants prevent and resolve disputes. Your responsibilities will also include collaborating with cross-functional teams, working with AI/ML technologies to enhance decision-making for merchants, and following Agile methodologies to ensure timely delivery of features.

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What qualifications are needed for the Staff Software Engineer position at Visa?

Candidates for the Staff Software Engineer role at Visa should possess a strong background in software development, particularly with experience in scalable and high-performance applications. Knowledge of AI and machine learning technologies is essential, alongside experience in Agile methodologies, such as SAFe and Scrum. A degree in Computer Science or a related field, plus relevant work experience, will give candidates a competitive edge.

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What is the work environment like for a Staff Software Engineer at Visa?

The work environment at Visa for a Staff Software Engineer is dynamic and collaborative. You will work in a hybrid setup, alternating between remote and in-office days, which promotes a flexible yet engaging atmosphere. Collaborating with diverse teams and participating in Agile sprints provides opportunities for continuous learning and professional growth.

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How does Visa support continuous improvement for a Staff Software Engineer?

Visa encourages continuous improvement for its Staff Software Engineers by emphasizing best practices in software development, including code quality, performance, and scalability. Engineers are invited to participate in regular reviews and retrospectives during Agile sprints, ensuring that everyone has a voice in improving processes and products.

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What technology stack do Staff Software Engineers at Visa typically work with?

Staff Software Engineers at Visa work with a variety of technologies, focusing on software development for high-performance platforms. They frequently utilize programming languages such as Java, Python, or Golang, along with frameworks and tools that support AI/ML integration. Experience with cloud platforms, microservices architecture, and Agile development tools is also beneficial.

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Common Interview Questions for Staff Software Engineer
Can you describe your experience with developing scalable software solutions?

When answering this question, focus on specific projects that highlight your skills in building scalable systems. Share details about technologies used, the challenges faced, and the outcomes achieved, emphasizing how your work contributed to the overall success and performance of the application.

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How do you integrate AI/ML technologies into your projects?

Discuss your experience with AI/ML integration by providing examples of projects where you've applied these technologies. Explain the problem you were solving, the models or algorithms utilized, and the impact of your solutions on the user experience or business outcomes.

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What Agile methodologies are you familiar with, and how have you applied them?

Share your familiarity with Agile methodologies, particularly SAFe and Scrum, by providing examples of how you've implemented these in past projects. Highlight your role in sprint planning, daily stand-ups, and retrospectives, emphasizing how these practices led to improved team collaboration and productivity.

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Describe a challenging technical problem you've encountered and how you solved it.

Provide a detailed account of a specific technical challenge you've faced. Outline the issue, the approach you took to analyze and resolve it, and the ultimate solution implemented. Emphasize your problem-solving skills and ability to adapt under pressure.

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How do you ensure code quality in your projects?

Discuss your strategies for maintaining code quality, such as implementing unit tests, peer code reviews, and following best practices in the development process. Explain how you utilize tools for static code analysis and continuous integration to improve code reliability.

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What programming languages are you most proficient in, and why?

Highlight your proficiency in relevant programming languages for the Staff Software Engineer role. Explain why you favor certain languages based on your experience, performance needs or team preferences, showcasing your ability to choose the right tool for the task.

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How do you manage competing priorities in your work?

When tackling this question, describe your approach to prioritization and time management. Discuss tools you use for task management, your communication strategies with team members, and any frameworks you follow to ensure that critical tasks are addressed without compromising quality.

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What role does collaboration play in your development process?

Emphasize the importance of collaboration by discussing your experiences working with cross-functional teams. Share insights on how effective communication, knowledge sharing, and teamwork have led to successful project outcomes, reinforcing your belief in the value of diverse perspectives.

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How do you stay current with emerging technologies in software development?

Discuss your commitment to continuous learning by mentioning resources you utilize, such as online courses, tech conferences, or coding communities. Highlight how you apply new technologies or methodologies in your work, demonstrating your proactive approach to professional development.

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What excites you about working at Visa and in the fintech industry?

Express your enthusiasm for the fintech industry and Visa’s role in innovating financial solutions. Discuss specific aspects of Visa's mission or projects that resonate with you, relating them to your values or career goals to convey genuine interest and alignment with the company's vision.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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