Staff SW Engineer - job 0 of 50

As a Staff SW Engineer in our Ashburn office, your primary responsibilities will include managing day-to-day support and maintenance of event management tools, developing ServiceNow ITOM-Health solutions, and ensuring compliance with security policies. You'll be integral in supporting complex integrations and providing training and technical expertise to both your peers and internal stakeholders.

The Staff SW Engineer role requires a solid background in software engineering and significant experience with event management tools, particularly ServiceNow ITOM-Health modules. Familiarity with change processes, integrations, and a knack for documentation are also essential. We are looking for candidates who can build technical designs and work collaboratively with various engineering disciplines.

Collaboration is key for the Staff SW Engineer role. You'll work closely with other engineering teams to develop reference architectures and technology standards that meet our business goals. Effective communication will ensure that all aspects of our projects align with operational needs and enhance our overall service delivery.

As a Staff SW Engineer, part of your responsibilities will include participating in an on-call support rotation. This means you'll be available to address urgent user requests or any critical issues that arise, ensuring our systems remain functional even during weekends and off-hours.

Our company is committed to the professional growth of all employees, including our Staff SW Engineers. You’ll have access to ongoing training and resources on the latest ServiceNow features, industry trends, and best practices, allowing you to continuously enhance your skills while contributing to exciting projects.

When answering this question, focus on specific projects where you designed, developed, or customized ITOM-Health modules. Highlight your troubleshooting abilities and how you ensured compliance with security policies while implementing these solutions.

Discuss your experience with performance tuning, routine maintenance tasks, and how you proactively address potential system bottlenecks. Providing concrete examples from past roles will showcase your technical expertise effectively.

Explain your approach to managing integrations, such as your planning phase, documentation strategies, and how you ensure that integrations align with stakeholder requirements, including testing and validation procedures.

Choose a project where you faced significant obstacles and detail how you navigated those challenges. Discuss your role, the outcome, and what you learned during the process to show your growth and resilience.

Talk about your understanding of security best practices and how you incorporate these into your daily tasks as a Staff SW Engineer. Highlight your experience with audits, compliance activities, and how you keep up to date with security trends.

Outline your documentation process, from drafting initial designs to ensuring they are accessible and clear for stakeholders. Mention any tools or platforms you use to maintain and share this documentation.

Provide a specific example where you conducted training, detailing the subjects covered, materials prepared, and how you gauged the effectiveness of the training. Show enthusiasm for teaching and supporting others in your expertise.

Mention various resources you utilize, such as online courses, webinars, industry publications, or community forums, to showcase your commitment to staying informed and continually improving your skills as a Staff SW Engineer.

Discuss your time management strategies, such as prioritization techniques or tools you use to track deadlines. Highlight the importance of communication when renegotiating timelines or project scope as need arises.

Share your thoughts on the most crucial skills, which may include problem-solving, technical proficiency with tools like ServiceNow, communication abilities, collaboration skills, and adaptability in a fast-paced environment. Use examples to back up your answer.