Staff SW Engineer - job 0 of 50

As a Staff Software Engineer, you will be primarily responsible for the design, development, and implementation of ServiceNow ITOM-Health solutions. This includes configuring and customizing Event Management modules, conducting routine maintenance tasks, and ensuring compliance with security policies. Your analytical skills will help in troubleshooting issues related to IT infrastructure and implementing improvements.

To be considered for the Staff Software Engineer position, candidates should possess a strong background in IT service management, specifically with ServiceNow. Proficiency in technical design, development, and integration of IT systems is crucial. Familiarity with change management processes and documentation practices will also be essential for successfully implementing and maintaining event management tools.

The Staff Software Engineer plays a key role in delivering assigned projects and participating in monthly story sprints. They will be involved in integrating event management solutions into larger infrastructure projects, ensuring they meet business requirements while following operational standards and deadlines.

The work environment for a Staff Software Engineer within our company is hybrid, combining both remote and in-office work. The expectation for office days will be discussed with your hiring manager, offering flexibility while ensuring collaborative efforts with the team.

Essential skills for success as a Staff Software Engineer include strong analytical abilities, proficiency in event management tools, effective communication and collaboration skills, and a solid understanding of service improvement methodologies. Additionally, being up-to-date with ServiceNow features and industry trends will be beneficial.

When answering, highlight specific projects where you've configured and customized ServiceNow ITOM-Health modules, including any challenges you faced and how you resolved them. Emphasize your hands-on experience with integrations and your understanding of how they help manage IT infrastructure health.

Discuss a systematic approach to troubleshooting, such as gathering data, analyzing logs, and collaborating with team members. Providing a specific example can illustrate your problem-solving skills and technical knowledge.

In your response, outline the practices you implement to ensure compliance, like conducting regular audits, staying informed on security best practices, and documenting all change processes following proper guidelines.

Discuss technical skills like system integration and ServiceNow expertise, but also highlight soft skills such as communication and teamwork. These skills are crucial for collaborating on key infrastructure projects.

Talk about your methods for continuous learning, such as following industry news, participating in webinars, or being active in professional networks focused on ServiceNow and IT service management.

Provide a specific example that details your role, the project's objectives, and the results achieved. This showcases not only your technical skills but how effectively you work with others.

Explain your knowledge of change management best practices, maybe touching on how you have documented and validated changes in previous roles to ensure smooth implementations.

Share your methods for prioritization, like assessing urgency vs. impact, and provide examples of how you've successfully managed time across multiple projects without sacrificing quality.

Discuss your approach to creating comprehensive documentation, ensuring it’s clear, updated, and accessible. Highlighting your familiarity with documentation tools can be beneficial.

Describe your immediate response strategy, including your communication plan, your collaboration with the team to diagnose the issue, and how you would ensure service restoration while minimizing downtime.