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Staff SW Engineer - job 20 of 50

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Seeking an experienced event management person who offers excellent analytical skills, a drive to learn and look for service improvement, with effective collaboration, communication, technical and reporting skills.

This person will join a team responsible for ad hoc user requests as well as delivering assigned projects and monthly story sprints. They will also participate in an on-call rota so that weekends and resource gaps are covered.

This person should also be familiar with change processes and understand the need to ensure changes are documented, validated, tested and implemented correctly.

Essential Functions

Responsible for day-to-day support, security, maintenance and availability of the event management tools, based upon business requirements while adhering to tight operations, security and procedural models
Responsible for complex integrations, advanced maintenance, high availability, disaster recovery, use case development, customer support, training and documentation of our Tools environments.
Function as the Event Management resource on key infrastructure projects and initiatives
Ability to build complex technical designs both and High level and detailed
Ability to build documentation for tooling infrastructure
Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers
Participate in On-call support rotation

Key Responsibilities:

Design, develop, and implement ServiceNow ITOM-Health solutions to monitor and manage IT infrastructure health.
Configure and customize ServiceNow ITOM-Health modules, including Event Management and Operational Intelligence.
Develop and maintain integrations with other IT systems and tools.
Troubleshoot and resolve issues related to ServiceNow ITOM-Health implementations.
Conduct routine maintenance tasks, including patch management, system upgrades, and performance tuning.
Ensure compliance with security policies and best practices.
Implement and manage CI correlation to ensure accurate mapping and relationships between configuration items.
Provide training and support to end-users and stakeholders.
Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Staff SW Engineer, Visa

Join our dynamic team at a leading IT company in Ashburn as a Staff Software Engineer! We’re on the lookout for an experienced individual who excels in event management, possesses fantastic analytical skills, and has a zest for learning and service improvement. In this role, you’ll handle a mix of ad hoc user requests and spearhead assigned projects alongside our monthly story sprints. You'll also be part of an on-call rota to ensure our systems are backed up on weekends and during resource gaps. You’ll take charge of the day-to-day support, security, and maintenance of our event management tools, ensuring they meet our strict operational and procedural standards. Your expertise will contribute to key infrastructure projects, where you'll create complex technical designs and reference architectures. You’ll also design, develop, and implement ServiceNow ITOM-Health solutions to keep our IT infrastructure in top shape. Ready to dive into integrating and customizing ServiceNow modules while maintaining the highest compliance with security practices? Let’s make a difference together in this hybrid role. Your dedication to resolution and teamwork will be critical in supporting our end-users and keeping us at the forefront of the industry!

Frequently Asked Questions (FAQs) for Staff SW Engineer Role at Visa

What are the responsibilities of a Staff Software Engineer at the Ashburn location?

As a Staff Software Engineer in Ashburn, you'll be responsible for maintaining the availability and security of event management tools, managing integrations, and ensuring compliance with security policies. Your role will involve designing, developing, and customizing ServiceNow ITOM-Health solutions while supporting various engineering projects that enhance service delivery.