Staff Systems Engineer – Email/SecureFTP (SFTP) - job 17 of 20

The Staff Systems Engineer position at Visa includes a range of responsibilities focused on engineering and supporting messaging and SFTP solutions. You will manage O365 and hybrid deployments, apply compliance and security policies in the Email/Messaging environment, and diagnose technical issues related to file transfers. Additionally, you'll provide technical consultancy to both the operations team and end users to ensure problems are resolved swiftly.

To qualify for the Staff Systems Engineer role at Visa, candidates should have a robust understanding of M365 architecture with specific skills in Exchange Online and Email gateways. Experience with email security appliances and a solid grasp of security best practices are essential, along with excellent problem-solving skills and the ability to communicate effectively across teams.

The Staff Systems Engineer position at Visa is a hybrid role, meaning that while you will have the flexibility of remote work, there will be certain days that you are expected to work onsite in Austin. The specific details regarding in-office days will be confirmed by your hiring manager.

The Staff Systems Engineer at Visa plays a crucial role in fostering collaboration within the Corporate IT Systems Engineering team. By providing technical consultancy and support, you’ll ensure that operations and engineering members can resolve issues efficiently. Your ability to communicate well with various departments also helps notify relevant parties quickly about any disruptions, enhancing overall team productivity.

Success in the Staff Systems Engineer position at Visa requires a combination of technical and soft skills. You should have a strong technical background in Email security and Microsoft Exchange, coupled with problem-solving abilities and a feverish organizational prowess. Additionally, possessing a collaborative mindset, a tenacious work ethic, and effective communication skills are vital to work effectively in this role.

When answering this question, it's beneficial to provide specific examples of your past work with Microsoft Exchange. Discuss any engineering or support roles you've held, the challenges you've faced, and how you resolved issues to maintain system integrity and availability.

In your response, you should outline your systematic approach to diagnosing file transfer issues. Mention the tools and techniques you use to identify connectivity problems, access errors, or data integrity issues, emphasizing your problem-solving skills and past successes.

Your answer should highlight the importance of security in maintaining the integrity of email communication. Discuss the implications of non-compliance, provide examples from your experience, and reference how adhering to these policies can protect an organization from potential threats.

This is an excellent opportunity to showcase your innovative thinking. Share a specific instance where you designed a unique solution, detailing the problem, your thought process, the steps you took, and the positive impact it had on your team or the organization.

Mention any blogs, communities, or resources you follow that keep you informed about messaging security. Highlight your proactive approach to learning and how you have applied new knowledge in your previous roles to enhance security measures.

Explain that communication is critical in technical roles, particularly when liaising with various departments for smooth operations. Provide examples of how effective communication has enabled you and your team to resolve issues and implement solutions efficiently.

You should show that you can effectively evaluate urgency based on the impact of the issue on business operations. Discuss how you assess each problem's severity and prioritize tasks accordingly to ensure timely resolution.

Outline the tools and technologies you are proficient in that assist with managing hybrid deployments. This could include specific cloud services, security solutions, or management platforms, and explain how they contribute to operational efficiency.

Share a detailed story of a technical project where collaboration was key. Focus on roles played, how you contributed to the team's success, and the outcomes achieved, showcasing your ability to work well with others.

Discuss your approach to customer service in tech support, emphasizing empathy, effective communication, and timely follow-ups. Provide examples of how you ensure users feel supported, valued, and heard during technical challenges.