Staff Systems Engineer – Email/SecureFTP (SFTP) - job 13 of 20

As a Staff Systems Engineer – Email/SecureFTP at Visa, your primary responsibilities will include providing engineering and third-level support for messaging and SFTP solutions, ensuring system security in collaboration with the Information Security Office, and managing Email/Messaging environments including O365 and hybrid deployments. You'll also play a vital role in diagnosing and resolving technical issues related to file transfers, as well as communicating with various departments to manage service disruptions and customer complaints.

To be successful as a Staff Systems Engineer – Email/SecureFTP at Visa, candidates should possess strong technical knowledge in Microsoft Exchange, Exchange Online, and Email gateways. Familiarity with O365 architecture, compliance, security policies, and email archiving solutions is essential. Additionally, having excellent problem-solving skills, a collaborative spirit, and the ability to communicate effectively are vital to excel in this role.

In the role of Staff Systems Engineer – Email/SecureFTP at Visa, you will work closely with the Information Security Office to ensure that all messaging solutions meet Visa's stringent security requirements. This collaboration involves providing technical assistance for security investigations, maintaining system security, and implementing policies that protect our data integrity, fostering a secure work environment for our employees.

As a Staff Systems Engineer – Email/SecureFTP at Visa, you can expect a hybrid work environment that allows for flexibility between remote and in-office work. While specific in-office days will be confirmed by your hiring manager, you will enjoy collaborative team dynamics, a supportive atmosphere, and an innovative culture that encourages you to think outside the box and develop creative engineering solutions.

A successful candidate for the Staff Systems Engineer – Email/SecureFTP at Visa will demonstrate a strong technical background, especially in Microsoft Exchange and security practices, along with outstanding problem-solving abilities. An organized approach, a proactive attitude, and effective communication skills are essential in this role, as you'll be collaborating with a variety of stakeholders and ensuring seamless tool functionality for your colleagues.

In answering this question, highlight specific experiences where you've managed or supported Microsoft Exchange environments, emphasizing any challenges you faced and how you overcame them. Mention any familiarity with Exchange Online or integrations with other systems to showcase your comprehensive knowledge applicable to the Staff Systems Engineer role.

Discuss the best practices you follow to maintain security, such as implementing strong access controls, monitoring for unusual activity, and regular compliance audits. Illustrate your answer by providing examples of security policies you have enforced or collaborated on in previous positions relevant to the Staff Systems Engineer role.

To effectively tackle this question, explain your troubleshooting process, including how you identify the root cause and prioritize resolutions. Sharing specific examples of file transfer issues you resolved will demonstrate your capability and readiness for handling challenges as a Staff Systems Engineer.

Emphasize your strategies for clear and timely communication, such as setting up alerts, providing regular updates, and following up promptly after an issue is resolved. Stressing your commitment to transparency will show your desire to maintain trust and support as a Staff Systems Engineer at Visa.

Offer specific examples of creative engineering solutions you've implemented, focusing on how these changes improved efficiency or resolved ongoing issues. Highlight your ability to think outside the box, which is a valued trait for the Staff Systems Engineer position.

Discuss your hands-on experience with managing email gateways and security appliances, detailing the technologies used and the role they played in securing communications. Show how this experience makes you a suitable candidate for the Staff Systems Engineer role at Visa.

Talk about the resources you utilize to keep abreast of developments in technology, such as attending webinars, reading industry blogs, or participating in professional groups. Highlighting this commitment to continuous learning reflects positively on your potential as a Staff Systems Engineer.

In your answer, emphasize the importance of maintaining clear and thorough documentation for technical solutions and consultations. Discuss your preferred tools or methods for documenting processes, which will demonstrate your organizational skills relevant to the Staff Systems Engineer role.

Outline your methodologies for prioritizing tasks, such as using project management tools or assessing urgency versus importance. A strong answer shows your ability to handle the diverse responsibilities expected of the Staff Systems Engineer at Visa.

Share a specific project that was particularly challenging, explaining the obstacles you faced and how you addressed them. This narrative should conclude with a positive outcome, illustrating your resilience and capacity for growth as a potential Staff Systems Engineer.