Systems Engineer, Virtualization/Linux Engineering (Junior Level) - job 15 of 19

As a Junior Systems Engineer at Visa, your primary responsibilities will include maintaining and securing system infrastructures, resolving incident and problem tickets, collaborating with various engineering teams, and ensuring adherence to established ITIL practices. You’ll also focus on automation of manual tasks to improve efficiency, and operate in complex environments using your knowledge of Linux and virtualization technologies.

For the Junior Systems Engineer role at Visa, you'll need strong analytical abilities and excellent communication skills. Familiarity with automation tools like Ansible and Chef, alongside monitoring solutions such as Splunk and Grafana, is essential. Additionally, a working knowledge of Linux, Docker, Kubernetes, and virtualization technologies like VMWare is important to thrive in this position.

The Junior Systems Engineer position at Visa is a hybrid role, allowing you to alternate between remote and office work. You are expected to work from the office 2-3 days a week, providing you the flexibility to enjoy both in-person collaboration and the convenience of remote work.

The Junior Systems Engineer role at Visa involves weekend shift work, with options to choose between a schedule of 4 days a week for 10 hours each (4x10) or 5 days a week for 8 hours each (5x8). The specific schedule will be determined based on business needs.

A Junior Systems Engineer at Visa should have familiarity with automation tools such as Ansible and Chef, monitoring tools like Splunk, BMC Patrol, and Grafana, as well as virtualization technologies including Docker, Kubernetes, and ESX/VCNTR. A good understanding of Linux and AIX operating systems is also crucial for this role.

In answering this question, highlight any relevant projects, coursework, or previous roles where you worked with Linux systems. Discuss your familiarity with Linux commands, administration tasks, and any specific distributions you have used, reinforcing your ability to manage and troubleshoot in a Linux environment.

Discuss your systematic approach to troubleshooting, beginning with identifying the symptoms, checking logs, and gathering relevant data. Emphasize the importance of root cause analysis and the tools you would use to diagnose and resolve issues, while also mentioning your willingness to collaborate with other teams to restore service quickly.

Provide examples of projects where you've deployed or configured infrastructure using Ansible, highlighting tasks you automated. Talk about how automation improves operational efficiency and stress your enthusiasm for continually seeking ways to innovate processes through automation.

Share your experience with monitoring tools such as Splunk or Grafana. Explain how you’ve utilized them to track system performance, identify alerts, and respond to incidents. Consider mentioning any metrics or dashboards you've set up that helped improve visibility and proactive management of systems.

Discuss your strategy for prioritizing incidents based on impact and urgency. Explain how communication is key, especially in high-pressure situations, and how you stay organized—whether through ticketing systems, checklists or employing ITIL best practices.

Demonstrate your knowledge of ITIL principles by discussing concepts like incident management, change management, and service-level agreements (SLAs). Explain how following ITIL practices can enhance service delivery and operational efficiency in a role like Junior Systems Engineer.

Wrap your response around a specific project that demonstrates teamwork. Talk about your contributions, any challenges you faced, and how you collaborated with others, perhaps highlighting how these experiences relate to the work at Visa.

Reflect on challenges like maintaining uptime, dealing with incidents, or keeping pace with technological changes. Acknowledge the difficulties, but pivot to how you address these challenges through continuous learning and proactive problem-solving.

Discuss the resources you use to keep your knowledge up-to-date, such as online courses, tech blogs, webinars, and community forums. Emphasize your commitment to continuous professional development and how it enhances your skills as a Junior Systems Engineer.

Express your enthusiasm for Visa's innovation and commitment to security in financial services. Relate your personal values or career goals to Visa's mission and culture, demonstrating your excitement about the opportunity and desire to contribute positively to the team.