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Payments Executive

We are Vitesse – the treasury and payment partner of choice for insurance. 

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds and deliver a superior claimant experience. Our market-leading treasury proposition provides insurers with transparency and control over their claim funds, even when delegated to third-parties, allowing them to have their money in the right place, at the right time, to make that all-important payment when customers need it most.

With over 240 employees across our London headquarters, Europe, and the US, $93m Series C funding secured, and exceeding £10bn in processed transactions, we are only just getting started.

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.  As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready? 

PAYMENTS EXECUTIVE

About the Role

We are looking for a Payment Executive who embodies exceptional interpersonal skills, exudes professionalism, and maintains a positive "can-do" attitude. The ideal candidate is characterised by a friendly and approachable demeanor with exceptional attention to detail. A commitment to continuous learning and development is paramount, with a mindset that views each interaction as an opportunity for growth. This role is tailored for someone eager to expand their skill set and contribute to a dynamic team environment. As a Payment Executive, the ability to adapt, empathise, and problem-solve will be key in ensuring a seamless and delightful customer experience.

You will be working with the Payments Manager and be responsible for the processing of payments, ensuring they are made within scheduled time frames. Speedy resolution of queries. Take action in resolving incidents in a timely manner, work with senior management and risk to minimise repeated occurrences. Collaborate with stakeholders in making process improvements or enhancements to the customer journey 
 

Responsibilities:

·        Processing daily payments via Vitesse’s inhouse systems & external Banking partners 

·        Ensure all payments tasks are completed accurately and within a timely manner. 

·        Continuously develop understanding of payment, settlement and system workflows, acting as a subject matter expert making sure adequate documentation is in place and remain up to date 

·        Identify improvements and suggest solutions for the operations system and workflow and communicating to Operations Manager 

·        Support Product and Tech Teams to address issues during development /testing phases 

·        Help build and maintain the reputation of Operations 

·        Identifying non-standard payments and account behaviour and finding short/long term solutions 

·        Develop subject matter expertise of Vitesse’s end-to-end payment flow through system and payout routes 

·        Conducting daily checks on processes and escalating when required 

·        Working closely with Operational Control teams to ensure prompt closure or escalation of exceptions 

·        Pro-actively engage Support, Service, and Commercial teams for a processing issues with client impact 

 

This role would suit someone with experience in a back office operations or treasury based role, such as payments, settlements.

 

Skills

·        Minimum of 2 years professional experience gained within Financial Services – preference for backgrounds in a payments, treasury or settlements function

·        Attention to detail and accuracy

·        Awareness of 1st line controls

·        Excellent communication skills, both written and verbal

·        Sense of urgency

·        Strong analytical skills

·        Accustomed to working in a fast-paced environment

·        Confidence to work independently but also as part of the wider Operations team

·        Strong Excel skills

·        Organisational skills

·        Problem analysis and solving skills

    • 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
    • Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
    • Contributory pension scheme  
    • Enhanced Parental leave   
    • Cycle to Work Scheme  
    • Private Medical Insurance with AXA 
    • Unlimited access to therapy sessions through our partner, Oliva   
    • Discounted Gym membership through Gympass 
    • Financial Coaching with Octopus Wealth  
    • 2 days of volunteering leave per year  
    • Sabbatical after 5 years’ service   
    • Life Assurance - MetLife (UK employees only)
    • Ongoing Learning and Development to support you reach your career goals  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. Please confirm if selected for an interview, what interview adjustments you would need? You can contact Clara Moretti-Greene on clara.moretti-greene@vitesse.io or in her absence contact our People Team PeopleTeam@vitessepsp.com.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Payments Executive, Vitesse PSP

Join Vitesse as a Payments Executive and play a vital role in revolutionizing the payment landscape for the insurance industry! At Vitesse, we are proud of our reputation as a premier treasury and payment partner, enabling insurers to process claims in as little as 45 seconds across 200 countries. With our headquarters in London and an expanding global presence, we are a dynamic team of over 240 professionals passionate about delivering seamless customer experiences. In this role, you will work closely with the Payments Manager to ensure timely and accurate daily payment processing while maintaining a keen eye for detail. Your problem-solving abilities and commitment to excellence will shine as you handle customer queries and collaborate with various stakeholders to refine our operations. We are looking for someone with at least two years of experience in financial services, particularly in payments or treasury, who thrives in a fast-paced environment and is eager to develop their skills. At Vitesse, we value open communication, confident humility, and a drive to succeed; join us, and you'll not only contribute to our growing success but also enhance your career in a supportive and innovative atmosphere. Whether you are addressing payment issues or working on system improvements, your contribution will be essential in shaping the future of payments in the insurance space. Are you ready to embark on this exciting journey with us?

Frequently Asked Questions (FAQs) for Payments Executive Role at Vitesse PSP
What responsibilities does the Payments Executive at Vitesse have?

As a Payments Executive at Vitesse, your main responsibilities will include processing daily payments via our in-house systems and external banking partners, ensuring all payment-related tasks are completed accurately and on time. You will also engage in resolving customer queries quickly and efficiently, work closely with senior management to minimize payment incidents, and collaborate with various teams to enhance the customer journey.

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What qualifications are required to become a Payments Executive at Vitesse?

To qualify for the Payments Executive role at Vitesse, candidates should possess a minimum of two years of professional experience within Financial Services, preferably in payments, treasury, or settlements. Additionally, strong analytical skills, attention to detail, outstanding communication abilities, and a proactive approach in a fast-paced environment are essential for succeeding in this role.

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What skills should a Payments Executive at Vitesse have?

The ideal Payments Executive at Vitesse should have strong Excel skills, excellent organizational abilities, and proficiency in problem analysis and solving. Familiarity with first-line controls and a commitment to continued learning are also crucial. Furthermore, candidates should demonstrate the ability to work independently and collaboratively as part of the wider operations team.

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What benefits does Vitesse offer to Payments Executives?

Vitesse offers a comprehensive benefits package to Payments Executives, including 25 days of holiday each year, a contributory pension scheme, hybrid working arrangements, and access to enhanced parental leave. Employees also benefit from private medical insurance, ongoing professional development opportunities, and wellness initiatives such as financial coaching and unlimited therapy sessions.

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How does Vitesse foster a positive company culture for Payments Executives?

Vitesse prides itself on maintaining a collaborative and inclusive culture where every employee is valued and encouraged to contribute. The values of confident humility, a drive to succeed, and tenacity in responsibility guide our culture, ensuring each team member is supported in their growth and development within the company.

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Common Interview Questions for Payments Executive
Can you describe your experience with payment processing in your previous roles?

When answering this question, focus on specific examples. Discuss the systems you used, the types of payments you handled, and how you ensured accuracy and timeliness. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving skills.

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How do you prioritize multiple payment tasks that need to be completed by a deadline?

It’s important to demonstrate your organizational skills here. Discuss how you assess urgency, categorize tasks, and allocate your time effectively. Providing an example from a past experience where you successfully prioritized tasks can strengthen your response.

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Describe a time when you faced a significant issue with a payment. How did you handle it?

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Provide a clear overview of the issue, your role in resolving it, the specific actions you took, and the positive outcome that resulted from your efforts.

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What steps do you take to ensure compliance with payment regulations?

Your response should reflect your awareness of and adherence to relevant regulations. Explain how you stay updated on changes in regulations and what processes you follow to ensure compliance in your work, illustrating your commitment to integrity.

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How do you approach teamwork when working on payment processing with multiple departments?

Describe your collaborative approach to working with other teams. Share examples of effective communication or joint problem-solving initiatives that demonstrate your ability to work well in a team environment and foster strong interdepartmental relationships.

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What techniques do you use to improve your understanding of payment systems?

Showcase your commitment to continuous learning by discussing resources you utilize, such as workshops, online courses, or mentoring. Mention times when this enhanced understanding positively impacted your work or contributions.

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Can you explain a process improvement you suggested in your last job?

When answering this, focus on a specific improvement you proposed, including the reasoning behind it, how you communicated it, and the results. Emphasize your analytical skills and ability to advocate for enhancements effectively.

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How do you handle customer queries about delayed payments?

Highlight your communication skills by detailing a calm and empathetic approach. Explain how you gather information, reassure the customer, and offer solutions or updates, emphasizing your commitment to providing a high-quality customer experience.

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What tools or software are you familiar with in payment processing?

Mention specific tools that are relevant to payment processing and your level of proficiency with them. Providing examples of how you have utilized these tools successfully will further demonstrate your expertise and readiness for the Payments Executive role.

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Why do you want to work as a Payments Executive at Vitesse?

Reflect on your genuine interest in Vitesse, its values, and the unique position it holds in the insurance industry. Discuss specific aspects of the company that resonate with you and how you see yourself contributing to its mission and culture.

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Vitesse PSP provides cross-border payment services to banks and businesses via a globally distributed settlement network. The company is based in the UK.

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Full-time, hybrid
DATE POSTED
April 16, 2025

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