Job details

Senior Customer Success Manager

Get a free resume review

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,700+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

The Role:

The Senior Customer Success Manager is responsible for serving as a trusted advisor to our clients by understanding the intricacies of their program and creating a plan to leverage the use of the Viz.ai technology to coordinate care. The Sr. CSM is responsible for expanding the utilization of the platform, including new modules, within the health system and is the connection point between our customers and the Viz internal team.

You will:

Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the C-Suite
Monitor and optimize the customer’s experience to exceed expectations and deliver meaningful results, including monitoring engagement and utilization data and implementing solutions to ensure our product’s stickiness
Provide ongoing training to Users and work closely with the clinical team to continuously optimize the workflow and ensure all specialties are using the application
Build and execute a business plan to help the customer achieve their Measures of Success and appreciate improvement in clinical, financial and operational outcomes
Drive contract renewals, expansion into new sites and highlight new products of interest for customers, partnering with the sales team to expand the business and increase revenue per account

You will love this job if:

You thrive on building meaningful customer relationships at all levels of the organization
You are excellent at cross-functional collaboration and want to be part of a passionate and mission-driven team
You want a role where you’ll be at the intersection of technology, clinical care, customer relationships and revenue generation
You are a creative problem-solve, are detail-oriented and get things done
You are excited by the idea of a constantly changing, fast-paced environment
You are highly motivated, proactive and stop at nothing to drive the business forward

Requirements:

Minimum 8+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology)
Strong knowledge of US healthcare systems
Outstanding track record of working with customers
Very strong verbal and written communication skills
Ability to travel (30-40%)

What success looks like:

You have established deep relationships with stakeholders in each relevant department in your hospitals as well as administration and C-Suite
With your leadership, your customers are achieving their Measures of Success and have seen return on their investment in Viz
You are religious about: monitoring data and proactive action to mitigate risk, monthly checkpoints with each customer, conducting quarterly business reviews, regular meetings with Sales counterparts, utilizing SFDC and Monday.com
You are driving new ARR with expansion and upsell/cross-sell and ensuring all renewals are completed on time

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

As part of our commitment to health and safety, we require Viz.ai employees to be fully vaccinated before any in-person meetings unless you are exempt.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Salary Range: $XX - $XX

#LI: GH1

#LI: remote

What You Should Know About Senior Customer Success Manager, Viz.ai

At Viz.ai, we are on a mission to revolutionize healthcare through innovative AI technology, and we are looking for a Senior Customer Success Manager to join our dynamic team, working remotely from anywhere in the US. In this pivotal role, you will become a trusted advisor to our clients, ensuring they leverage our cutting-edge Viz.ai platform to optimize care coordination. You’ll build strong relationships across various levels, from care teams to the C-Suite, while actively monitoring and enhancing the customer experience to exceed expectations. You'll also play a key role in providing ongoing training, identifying customer needs, and implementing solutions that drive engagement and utilization of our technology. With your creativity and detail-oriented approach, you'll develop and execute comprehensive business plans that help our customers achieve their Measures of Success, directly impacting their clinical, financial, and operational outcomes. Plus, you’ll be collaborating cross-functionally to bring new modules and expansions to their attention, driving business growth and account revenue alongside the sales team. If you thrive in a fast-paced environment and love building meaningful relationships while making a tangible difference in healthcare, this Senior Customer Success Manager role at Viz.ai is the perfect fit for you. We can’t wait to see how you can help transform the lives of patients and providers alike with our AI-driven solutions!

Frequently Asked Questions (FAQs) for Senior Customer Success Manager Role at Viz.ai

What are the responsibilities of the Senior Customer Success Manager at Viz.ai?

As a Senior Customer Success Manager at Viz.ai, you will serve as a primary contact for our customers, fostering strong relationships and ensuring they effectively utilize our platform. Your responsibilities include monitoring customer engagement, optimizing workflows, providing ongoing training, and developing business plans that align with their clinical and operational goals. You'll also drive contract renewals and work with the sales team to expand customers' use of Viz.ai technology.