Reporting & Analysis Manager

The Reporting & Analysis Manager at Volton Hellenic Energy SA is responsible for developing and maintaining reports on key business metrics including financial performance and operational efficiency. This role involves conducting in-depth analyses of customer behavior, network performance, and market trends to provide actionable insights that support strategic decision-making.

To apply for the Reporting & Analysis Manager position at Volton Hellenic Energy SA, candidates should have a Bachelor’s or Master’s degree in Business, Finance, Data Analytics, or a related field, along with at least 5 years of experience in data analysis and reporting, preferably within the telecom sector. Proficiency in SQL, Excel, and data visualization tools is also required.

The Reporting & Analysis Manager at Volton Hellenic Energy SA should be proficient in reporting and data visualization tools such as Power BI, Tableau, and Looker. Additionally, familiarity with programming languages like Python or R can be an advantage, along with a strong understanding of telecom KPIs and metrics.

For the Reporting & Analysis Manager role at Volton Hellenic Energy SA, strong communication skills, both written and verbal, are essential. The ideal candidate should also demonstrate critical thinking, problem-solving abilities, organizational skills, and a collaborative spirit to ensure effective teamwork in achieving common goals.

Volton Hellenic Energy SA offers a competitive fixed salary package and numerous benefits, including a hybrid working model, private insurance, corporate perks, and opportunities for continuous training and professional development, ensuring a supportive and enriching working environment.

In my previous role, I developed reporting frameworks by first identifying the key metrics needed for our strategic objectives. I automated reporting processes to ensure they were efficient and accurate, using tools like Tableau to visualize data. This allowed stakeholders to quickly understand business performance and make informed decisions.

When faced with multiple reporting initiatives, I prioritize tasks based on their impact and deadline. I utilize project management tools to track progress and communicate openly with stakeholders to manage expectations. By setting clear milestones and adhering to timelines, I ensure results are delivered on schedule without compromising quality.

My approach to analyzing customer behavior involves using both quantitative and qualitative data. I employ statistical analysis techniques to identify patterns and trends, while also gathering feedback through surveys. Combining these insights helps me understand our customers better and recommend strategies to enhance their experiences.

In my last position, I led a project to implement Power BI as our primary BI tool. By designing interactive dashboards that provided real-time insights into KPIs, sales trends, and operational efficiency, we increased data accessibility across departments. This led to faster decision-making and improved overall performance across the business.

Ensuring data integrity and accuracy starts with a thorough validation process. I cross-check data sources and use automated scripts to detect inconsistencies. Additionally, I establish regular audits and encourage a culture of accountability among team members to maintain high data quality standards.

Sure! In one of my presentations, I used storytelling techniques to convey the impacts of customer churn on revenue. I began with a narrative of a customer’s journey, illustrated with visual data that showcased churn rates over time. This engaged the audience and related the data directly to business outcomes, making it more relatable.

In my view, critical telecom KPIs include customer churn rate, average revenue per user (ARPU), and network performance metrics like downtime and latency. Understanding these KPIs is vital because they directly impact customer satisfaction and profitability, allowing the company to identify areas for improvement and strategize accordingly.

I regularly engage with professional networks, attend industry conferences, and follow relevant publications in data analytics and telecom. Participating in online courses also helps me to continuously develop my skills and stay informed about new tools and methodologies that can enhance my effectiveness as a Reporting & Analysis Manager.

Collaboration with cross-functional teams is crucial for effective reporting. I initiate meetings with stakeholders from IT, Product, and Marketing to gather insights on their data needs. Open communication ensures that reports are aligned with business objectives and facilitates a shared understanding of data-driven insights within the organization.

One of the challenging aspects is managing the varying expectations of different stakeholders regarding reporting. Balancing the need for detailed analysis with the demand for quick insights can be tough. Additionally, staying up to date with rapidly changing data visualization tools requires continuous learning and adaptability.