Traffic Director

As a Traffic Director at VPNE, your primary responsibilities include providing exceptional customer service, processing various payment types, ensuring accurate transaction documentation, and maintaining a clean workspace. You'll also be tasked with using a provided radio for communication and must arm yourself with an engaging attitude to enhance the guest experience.

To apply for the Traffic Director position at VPNE, you need to be at least 18 years old, have the ability to pass a criminal background check, and be proficient in English, both verbally and in writing. Previous customer service experience is preferred, but entry-level candidates are also welcome to apply.

As a Traffic Director at VPNE, you’ll enjoy numerous benefits including weekly pay, medical, dental, and vision insurance, a 401k plan with company matching, as well as opportunities for discounts and life insurance. Our supportive environment also includes short-term disability options to ensure your well-being.

The Traffic Director role at VPNE is designed to promote internal growth and career advancement. By participating in a family-oriented and energetic work environment, you'll get the chance to develop your skills and climb the ranks within our rapidly growing company, surrounded by supportive colleagues.

The work culture for a Traffic Director at VPNE is vibrant, fun, and team-oriented. You’ll be collaborating with spirited and diverse team members who share a dedication to exceptional service and innovation in the hospitality industry. We believe in fostering a positive work environment where everyone can thrive.

It's crucial to provide examples from your previous roles that demonstrate your commitment to excellent customer service. Share specific situations where you resolved customer issues or went above and beyond to ensure a positive experience.

Employers want to see your problem-solving skills under pressure. Outline strategies you use to stay calm, such as prioritizing tasks, effective communication with your team, and remaining approachable to customers.

Detail the methods you use to ensure accuracy, such as double-checking transactions, using technology effectively, and maintaining focus during busy times. This showcases your attention to detail.

Discuss your approach to workspace organization, including tidiness, regular checks throughout the day, and responsibilities you have taken in past roles to keep your areas streamlined and functional.

Articulate your philosophy on guest service, emphasizing the significance of understanding customer needs, positive interaction, and the importance of every touchpoint in the guest experience.

Show your understanding of active listening and empathy. Explain how you remain calm, address their concerns, and find a solution that aligns with the company's policies while leaving the customer feeling heard.

Emphasize collaboration and how working together with your colleagues enhances the guest experience. Mention examples of successful teamwork from previous roles.

Talk about organizational strategies you implement, such as keeping notes or using digital solutions to track transactions. This illustrates your ability to multitask effectively in a fast-paced environment.

Express your enthusiasm for joining a respected leader in the hospitality industry. Mention specific aspects of VPNE’s culture and values that resonate with you and how they align with your career goals.

Share actionable steps you take to create a positive first interaction, such as maintaining a friendly demeanor, wearing the proper uniform, and being proactive in greeting guests upon arrival.