As a Claims Processor at Wagmo, your main responsibilities include reviewing claim submissions to ensure they align with applicable policy agreements, verifying automated claims, and managing the claims process through reimbursement. You will also be interacting with pet parents and veterinary staff as needed and will work collaboratively with other departments to enhance the customer claims experience.

To be successful as a Claims Processor at Wagmo, prior veterinary experience and an understanding of veterinary terminology are preferred. Though insurance licensing is not required, it can be advantageous. Additionally, strong problem-solving skills, proficiency in Microsoft Office and claims software, and excellent communication abilities are essential to thrive in this role.

Wagmo offers a range of benefits for its Claims Processors, including company-paid medical premiums, dental and vision insurance, unlimited paid time off, and a pet-friendly office environment. They also provide company-paid Wagmo pet wellness plans and foster a positive, collaborative culture where feedback is encouraged for continuous improvement.

At Wagmo, the working environment is vibrant, pet-friendly, and collaborative. Employees are encouraged to be authentic and efficient, with a focus on teamwork and communication. The company values flexibility and innovation, ensuring that Claims Processors can adapt to changes while contributing positively to the team's success.

Wagmo promotes professional development and growth for its Claims Processors. Employees are encouraged to engage in quality assurance, provide feedback, and contribute to initiatives that enhance customer experiences. Opportunities for career advancement and skill development within the company are actively fostered.

In the role of Claims Processor at Wagmo, a strong understanding of veterinary terminology is crucial to accurately review claims. Highlight any relevant experience you've had in a veterinary setting and be ready to describe how this knowledge helps in processing claims efficiently and effectively.

When working as a Claims Processor, prioritizing tasks is essential to meet deadlines. Discuss your approach to time management, including any tools or techniques you use to ensure high-priority claims are processed swiftly while maintaining accuracy.

Share a specific example from your experience, focusing on the steps you took to resolve the situation and the final outcome. Emphasize your problem-solving skills, attention to detail, and commitment to providing excellent customer experience as a Claims Processor.

Effective communication is key in the role of Claims Processor. Talk about your experience interacting with clients and professionals, using examples that demonstrate your ability to be clear, empathetic, and responsive. Highlight how these skills contribute to a positive claims experience.

Quality assurance is critical in claims processing. Discuss strategies you employ to check accuracy, such as double-checking your work, adhering to SLAs, and seeking feedback from peers. Explain how these practices help improve the overall claims process.

Express your passion for animals and helping pet parents. It's a good idea to relate this motivation back to Wagmo’s mission of empowering responsible pet parenting, showing that you align with the company's values.

Provide a specific example where you identified an inefficiency in a previous job and the steps you took to improve it. Highlight how this experience could translate to your work as a Claims Processor at Wagmo.

Discuss your techniques for maintaining accuracy under pressure, such as creating checklists or using technology tools. Mention how staying organized helps you manage time while ensuring completeness in the claims you process.

Emphasize that collaboration is essential for achieving optimal customer outcomes. Discuss your experience in fostering teamwork and how it can enhance efficiency, especially when dealing with interdepartmental initiatives at Wagmo.

Explain how gathering customer feedback is an essential aspect of improving the claims process. Describe methods you use, such as surveys or direct outreach, and how you leverage that feedback to enhance overall service as a Claims Processor.