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Frontend coach (non-complex) - wm image - Rise Careers
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Frontend coach (non-complex) - wm

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates - 20+

Primary Location...

961 E Columbus Ave, Corry, PA 16407-9163, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Frontend coach (non-complex) - wm, Walmart

As a Frontend Coach at Walmart in Corry, Pennsylvania, you will play a pivotal role in shaping the future of retail by training and developing store associates. Your expertise will guide teams through effective communication and hands-on mentoring, while actively engaging with associates to uplift the customer service experience. You'll help implement key business initiatives, ensuring that operational processes align with Walmart's goals, all while promoting an environment of continuous learning. By analyzing Profit & Loss statements and managing expenses, you'll drive financial performance in your area, contributing significantly to sales and profit targets. Your leadership will be crucial as you hire and guide a diverse range of associates, fostering an atmosphere where everyone feels valued and connected. With your efforts, Walmart aims to create a culture of belonging and support all associates in their professional journey. Ideally, you possess solid retail experience and supervisory skills, enabling you to manage a thriving team effectively. In addition, you'll enjoy competitive pay and a comprehensive benefits package that prioritizes your mental and physical well-being, including health coverage, paid time off, and education assistance through the Live Better U program. Take the next step in your career and make a positive impact at Walmart!

Frequently Asked Questions (FAQs) for Frontend coach (non-complex) - wm Role at Walmart
What are the main responsibilities of a Frontend Coach at Walmart?

As a Frontend Coach at Walmart, you'll lead and develop teams by training associates, implementing business solutions, and enhancing customer service standards. You'll also be responsible for financial analysis, merchandise presentation, and providing ongoing coaching and mentoring to staff.

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What qualifications are required for the Frontend Coach position at Walmart?

To qualify for the Frontend Coach role at Walmart, candidates should have at least 2 years of college education or a combination of retail and supervisory experience. A strong understanding of the retail environment and leadership qualities are essential.

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How does Walmart support the professional growth of Frontend Coaches?

Walmart invests in the professional growth of Frontend Coaches through ongoing training, mentorship opportunities, and programs such as Live Better U, which covers educational expenses. This commitment to employee development ensures that you can continually enhance your skills.

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What benefits does Walmart offer to Frontend Coaches?

Walmart offers a competitive salary range, performance-based bonuses, health benefits including medical and dental coverage, and generous paid time off. They also provide additional perks such as 401(k) options, discounts, and tuition reimbursement.

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What does the work culture look like for a Frontend Coach at Walmart?

The work culture at Walmart emphasizes collaboration, integrity, and respect for individuals. As a Frontend Coach, you'll be part of a team that fosters diversity and inclusion while actively engaging with and supporting associates in their achievements.

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Common Interview Questions for Frontend coach (non-complex) - wm
How would you handle a difficult customer situation?

Start by listening actively to the customer's concerns and showing empathy. Explain your understanding of their issue, provide a solution, and assure them that their feedback is valued. Always follow up to confirm satisfaction, reflecting Walmart's commitment to exceptional service.

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Can you explain the One Best Way service model?

The One Best Way service model focuses on providing consistent, high-quality customer service. It involves training associates to follow efficient processes that enhance customer experiences, which you will need to model and promote within your team.

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How would you evaluate the performance of your team?

Evaluating team performance should involve a combination of metrics like sales and customer feedback, along with personal observations. Regularly check in with associates, set clear goals, and provide constructive feedback to encourage improvement.

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What strategies would you implement to drive sales in the store area you oversee?

To drive sales, I would analyze previous performance data, align inventory with customer demand, motivate associates to upsell, and create engaging merchandising displays. Continuous monitoring and adjusting strategies will also be key.

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Describe your experience with mentoring associates.

In my previous roles, I’ve successfully mentored associates through weekly training sessions, performance reviews, and by fostering an open-door policy for questions and support. My goal has always been to empower them to excel and take on more responsibilities.

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How do you ensure compliance with company policies?

I ensure compliance by frequently reviewing company policies with my team, integrating them into daily operations, and providing guidance on their practical applications. Regular training sessions can reinforce these expectations as well.

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What is your approach to team engagement?

Engaging a team begins with open communication and recognition of their efforts. I believe in creating an inclusive environment where all voices are heard and encouraging team-building activities to strengthen relationships.

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How do you adapt to changes in business initiatives?

Adaptability is essential; I stay informed about company initiatives and their impacts. I communicate with my team about changes, provide resources or training needed for adaptation, and encourage feedback to find the best path forward.

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What metrics do you prioritize when assessing customer service quality?

I focus on customer feedback scores, net promoter scores, and direct observational assessments. These metrics help gauge satisfaction levels and identify areas for improvement, ensuring we always strive to enhance the customer experience.

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Why do you want to work at Walmart as a Frontend Coach?

I'm drawn to Walmart's commitment to community impact and inclusive culture. The opportunity to mentor associates, drive customer satisfaction, and contribute to Walmart’s growth aligns with my professional values and aspirations for making a positive difference.

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DATE POSTED
April 2, 2025

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