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Member Frontline Cashier - job 2 of 4

Position Summary...

Want to make a lot of people’s day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You might be the first, last, and sometimes only associate that our members interact with. That’s why it’s so important to smile, greet, and thank each and every one. We are looking for friendly faces to run registers and support our members through the self-checkout experience! The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping members: scanning items, processing payments, and maintaining a clean area—you get the idea! It’s hard work, but our cashiers find it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.

You will sweep us off our feet if:
• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You keep member satisfaction as your top priority
• You can stand for long periods of time while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

You will make an impact by:
• Maintaining a positive attitude by smiling, greeting and thanking members
• Providing exceptional customer service to members across the club as needed, answering any questions they may have
• Maintaining a clean, neat, and member-ready area

The member frontline cashier is a great way to start a fulfilling career at Sam’s Club. Apply now!

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

What you'll do...

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management. Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. At Sam's Club, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet! - Health benefits include medical, vision and dental coverage - Financial benefits include 401(k), stock purchase and company-paid life insurance - Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see  https://one.walmart.com The hourly wage range for this position is $17.00 to $24.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional Compensation Includes Annual Or Quarterly Performance Incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Primary Location...

7480 Carson Blvd, Long Beach, CA 90808-2362, United States of America
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Average salary estimate

$42680 / YEARLY (est.)
min
max
$35440K
$49920K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Member Frontline Cashier, Walmart

At Sam's Club, we are looking for energetic and friendly individuals to join our team as Member Frontline Cashier Associates in Long Beach, CA. As a Member Frontline Cashier, you will be the face of our club, providing exceptional service to our members as they enter and exit. This role is not just about ringing up purchases, but also about creating an enjoyable shopping experience by greeting every member with a smile and ensuring they leave happy. The pace can be fast and you'll need to juggle multiple tasks, like scanning items and maintaining a neat workspace, especially during busy times like evenings and weekends. We value multitaskers who prioritize customer satisfaction and can smoothly navigate a bustling environment. In this role, you'll have the opportunity to assist members with self-checkout, help them with any inquiries, and promote our services and products. Your responsibilities are crucial in upholding our commitment to outstanding member experiences. If you're a problem solver, love working in teams, and are ready to kickstart a fulfilling career in retail with benefits like health coverage, 401(k) options, and even education incentives, we want to hear from you! Come join us at Sam's Club and be a part of a mission that keeps our members coming back. So, if you have a passion for customer service and thrive in a dynamic setting, applying for the Member Frontline Cashier position could be your next step. We can’t wait to meet you and see how you’ll contribute to our fantastic team!

Frequently Asked Questions (FAQs) for Member Frontline Cashier Role at Walmart
What responsibilities does a Member Frontline Cashier at Sam's Club have?

A Member Frontline Cashier at Sam's Club is responsible for providing exceptional customer service. This includes greeting members as they enter and exit, assisting with self-checkout processes, scanning items, processing payments, and maintaining a clean work area. You play a key role in ensuring that members have a positive shopping experience while adhering to safety standards and company policies.

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What qualifications do I need to apply for the Member Frontline Cashier position at Sam's Club?

To apply for the Member Frontline Cashier position at Sam's Club, there are no strict minimum qualifications required, but customer service or retail experience is preferred. Candidates should be able to multitask, thrive in a fast-paced environment, and possess excellent communication skills. Additionally, being adaptable and having a strong focus on member satisfaction is essential.

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What is the typical work environment for a Member Frontline Cashier at Sam's Club?

The work environment for a Member Frontline Cashier at Sam's Club is vibrant and fast-paced. You will be interacting with many members throughout your shifts, especially during peak hours on weekends and holidays. You'll need to stay on your feet for extended periods, manage multiple tasks efficiently, and maintain a positive attitude while supporting your fellow team members.

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What career opportunities exist after working as a Member Frontline Cashier at Sam's Club?

Starting as a Member Frontline Cashier at Sam's Club provides a solid foundation for a rewarding career in retail. Many associates move up to roles in management, merchandising, or other areas of the store. Sam's Club offers various training programs and support to help you advance within the company and develop new skills.

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What benefits can I expect as a Member Frontline Cashier at Sam's Club?

Working as a Member Frontline Cashier at Sam's Club comes with a range of benefits, including competitive pay, health coverage, 401(k) plans, paid time off, and access to educational programs where tuition and fees may be covered. Additional perks like company discounts and a supportive team environment also contribute to your overall job satisfaction.

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Common Interview Questions for Member Frontline Cashier
How do you handle a difficult customer as a Member Frontline Cashier?

When faced with a difficult customer, it's essential to listen actively to their concerns, remain calm, and empathize with their feelings. Acknowledge their issue and apologize if needed, then work towards finding a solution within company policies. Show them that you are dedicated to resolving their problem, which often helps to turn their experience around.

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Can you describe a time when you successfully managed multiple tasks at once?

In a retail environment, it's common to juggle multiple tasks. For example, during a busy holiday season, I managed to assist several customers while maintaining checkout lines. I prioritized customer engagement, scanned items efficiently, and coordinated with team members to ensure all customers received timely service.

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What does excellent customer service mean to you as a Member Frontline Cashier?

Excellent customer service means ensuring that every member has a positive experience. It involves greeting members warmly, listening to their needs, providing help, and making sure they leave with everything they came for, satisfied with their visit. It's about making personal connections and encouraging loyalty.

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How would you ensure the checkout area remains clean and organized?

To maintain a clean and organized checkout area, I would make it a point to regularly tidy up during slower moments, organize merchandise, and ensure that all equipment, like registers and bagging areas, are clean and functional. Having a system in place for restocking supplies also helps maintain an inviting environment for customers.

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Why do you want to work as a Member Frontline Cashier at Sam's Club?

I want to work as a Member Frontline Cashier at Sam's Club because I am passionate about customer service and enjoy being part of a team that focuses on helping others. I appreciate Sam's Club’s commitment to member satisfaction and want to be a part of an environment that values teamwork and creates positive shopping experiences.

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What qualities do you think a successful Member Frontline Cashier should possess?

A successful Member Frontline Cashier should be friendly, approachable, and patient. Additionally, they should possess strong multitasking skills, excellent communication abilities, and a genuine desire to help members. Being adaptable and having a positive attitude can also make a significant difference in how members feel about their shopping experience.

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How do you prioritize service during peak business hours?

During busy hours, I prioritize customer service by focusing on efficiency while maintaining a positive atmosphere. This involves being attentive to member needs, anticipating potential issues, and communicating with colleagues to ensure a smooth flow in the checkout area. Staying organized and calm is crucial for managing the rush.

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Tell me about a time when you made a mistake at work. How did you handle it?

I once mistakenly rung up an incorrect price for a member. Upon realizing the error, I immediately apologized to the customer, corrected the mistake, and ensured they received the right pricing. I also shared what happened with my supervisor to prevent similar issues in the future. Owning up to mistakes is key in retail.

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What strategies do you use to remain upbeat and positive during challenging shifts?

During challenging shifts, I focus on staying motivated by reminding myself of the members I’m serving and the impact I’m making on their day. I also take short breaks when possible to recharge and encourage open communication with teammates to support one another and maintain a positive working environment.

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How do you approach learning new technology that is implemented for checkouts?

I embrace learning new technology by dedicating time to understand any new systems or processes. I take advantage of training sessions, ask coworkers for tips, and practice hands-on until I feel confident. Keeping a positive attitude towards any changes helps ease the transition and leads to quicker learning.

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DATE POSTED
April 9, 2025

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