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(USA) Co-Manager - Sam's Club Kentwood, MI image - Rise Careers
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(USA) Co-Manager - Sam's Club Kentwood, MI - job 1 of 2

Position Summary...

What you'll do...

Assists the Club Manager in the area of directing and guiding members of management and hourly associates on proper member service approaches and techniques by ensuring member needs complaints and issues are successfully resolved within company guidelines and standards overseeing club operations in the absence of the club manager assisting with member service as needed assisting members with purchases and answering questions or providing information to members and associates Increases quality of member experience by modeling appropriate service levels and developing effective merchandise presentation for example accurate and competitive pricing proper signing maintaining instock and inventory levels requesting merchandise to meet the needs of the community Assists and develops in directing the management team in all facility operations by ensuring asset protection inventory control member service and member and associate safety ensuring that all areas of the facility are in compliance with company policies and procedures and communicating with members of management and associates about facility operations merchandising and company direction Assists in providing supervision and development opportunities for members of management and hourly Associates in the Facility by monitoring the hiring training and mentoring of associate assigning duties providing recognition ensuring diversity awareness and recruiting qualified Associates to meet staffing needs and achieve Company growth potential Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures providing resolutions for Associates and proactively seeks out Associate comments and concerns Adheres to Company and legal policies procedures and compliance regulations for a Facility by analyzing and interpreting reports implementing and monitoring human resource compliance asset protection and safety controls assisting in overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and assisting in directing the management team in ensuring confidentiality of information documentation and assigned records Participates in community outreach programs and encourages and supports Associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community acting as the representative for the Company presenting the Companys perspective to various external organizations following the Companys media guidelines and promoting Company sponsored programs events and sustainability efforts to Associates Members and the local community to emphasize the Facility as part of the community Builds knowledge and skills in operating a Facility by delegating duties and assignments to Assistant Managers reviewing and analyzing reports creating budgets leading Facility tours setting Facility standards providing communication updates about the Company and making decisions under the Club Managers guidance Monitors the financial performance of the Facility by confirming that budgeted sales membership wages and other expenses are achieved assisting in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating and implementing plans to improve the financial performance of the Facility and shadowing the creation of budgets and participating in analyzing economic trends and community needs for budget forecasting Supports the oversight and enforcement of the execution of food safety standards cold chain compliance and food merchandise quality by evaluating the temperature storage sanitation date coding product rotation labels and recalls on stocked merchandise and ensuring the fresh areas forecast for production onhand supplies and current in stock are in line with Companys expectations and the Facility budgets Contributes to membership and sales growth in a Facility by visiting Business Members and potential Members places of business building Member relationships inside and outside the Facility observing the directing of managers in Member relationship development and visits motivating the Membership Sales Team and modeling all Associates about the value of Membership and the quality of Sams Clubs merchandise Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$95,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: 2 years’ experience in retail management or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Merchandising

Primary Location...

4326 28Th St Se, Kentwood, MI 49512-1908, United States of America
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Average salary estimate

$87500 / YEARLY (est.)
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$80000K
$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Co-Manager - Sam's Club Kentwood, MI, Walmart

Join the dynamic team at Sam's Club in Kentwood, MI, as a Co-Manager, where you'll play a vital role in overseeing club operations and enhancing member satisfaction. In this position, you will assist the Club Manager in directing both management and hourly associates to deliver exceptional member service. Your daily tasks will include resolving member issues, assisting with purchases, and ensuring compliance with company policies while fostering a welcoming environment. You'll also have the chance to lead and develop your team through effective training and mentoring. A key part of your role will be to enhance the overall member experience by modeling exemplary service levels, managing merchandise presentation, and maintaining inventory levels. At Sam's Club, we believe in community outreach, so you’ll engage with local organizations, building solid relationships to position us as a proud community member. Alongside supporting operational functions, you'll monitor the club's financial performance and help create strategies for improvement. Plus, you will be recognized and rewarded through competitive pay, performance bonuses, and a comprehensive benefits package to promote both your personal and workplace well-being. Join us and help make a difference in the lives of members, associates, and the wider community!

Frequently Asked Questions (FAQs) for (USA) Co-Manager - Sam's Club Kentwood, MI Role at Walmart
What are the primary responsibilities of a Co-Manager at Sam's Club in Kentwood, MI?

As a Co-Manager at Sam's Club in Kentwood, MI, your key responsibilities include assisting the Club Manager with daily operations, enhancing member service, managing team development, ensuring asset protection and safety compliance, and maintaining inventory levels. You will be expected to resolve member complaints efficiently while modeling excellent service for your team.

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What qualifications do I need to become a Co-Manager at Sam's Club in Kentwood, MI?

To qualify for the Co-Manager position at Sam's Club in Kentwood, MI, candidates should have at least 2 years of experience in retail management or a related field. Preferred qualifications include merchandising experience, which helps in managing product displays and inventory effectively.

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How does the Co-Manager at Sam's Club in Kentwood contribute to community outreach?

As a Co-Manager at Sam's Club in Kentwood, you'll play an essential role in community outreach by establishing relationships with local organizations, promoting company-sponsored programs, and ensuring that associates are actively participating in community service. Your involvement helps position Sam's Club as a valued community member.

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What type of training and development opportunities does Sam's Club offer to Co-Managers?

Sam's Club provides extensive training and development opportunities for Co-Managers, including leadership development programs, mentorship, and hands-on training. You will have the chance to hire, train, and mentor associates, fostering a strong and capable team within your facility.

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What benefits can I expect as a Co-Manager at Sam's Club in Kentwood, MI?

Co-Managers at Sam's Club in Kentwood enjoy a competitive salary range of $80,000.00-$95,000.00, performance-based bonuses, comprehensive health benefits including medical, vision, and dental coverage, along with paid time off, and educational support through the Live Better U program. Additional perks include disability coverage and employee discounts.

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Common Interview Questions for (USA) Co-Manager - Sam's Club Kentwood, MI
Can you describe your management style and how it would benefit the team at Sam's Club?

In answering this question, highlight your collaborative management approach, focusing on support and development. Emphasize how fostering a culture of belonging drives team performance and member satisfaction at Sam's Club.

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How would you handle a dissatisfied member at Sam's Club?

Share your strategy for active listening and problem-solving. Outline the steps you would take to address their concerns promptly, keeping in mind Sam's Club policies and the goal of improving member satisfaction.

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What strategies would you implement to improve the member experience at Sam's Club?

Discuss your ideas for service excellence, emphasizing staff training, engaging with members for feedback, and enhancing product presentation. Your answer should reflect an understanding of the importance of community relationships in enhancing the Sam's Club experience.

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Describe a time when you successfully managed a team conflict.

Provide a specific example of a conflict you resolved by promoting open communication, respect, and accountability among team members. Highlight your role in facilitating a productive solution.

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What methods will you use to monitor the financial performance of the club?

Discuss your familiarity with analyzing sales data, expense tracking, and implementing cost-saving measures. Mention your experience with budgeting and forecasting to ensure financial goals are met.

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How do you prioritize tasks in a busy retail environment?

Explain your approach to prioritization, utilizing tools and techniques to ensure tasks align with business goals. Emphasize the importance of flexibility and adapting to the flow of the retail environment.

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What experience do you have with workforce development?

Share your experience in hiring, training, and mentoring staff. Discuss any successful initiatives you led to improve associate performance and retention, connecting it back to Sam's Club's values.

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How would you ensure compliance with safety regulations at Sam's Club?

Outline your commitment to maintaining safety standards, including regular staff training and adherence to safety protocols. Discuss the importance of accountability and continuous improvement in ensuring a safe shopping environment.

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Can you provide an example of how you've handled a challenging merchandising issue?

Use a specific example to illustrate your problem-solving skills in merchandising. Talk about how you gathered insights, worked with your team, and the positive outcomes achieved.

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What initiatives would you propose to improve employee engagement at Sam's Club?

Discuss potential initiatives such as recognition programs, team-building activities, and continuous communication to foster a culture of support and engagement, aligning with Sam's Club's mission and values.

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Full-time, on-site
DATE POSTED
April 8, 2025

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