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(USA) Frontend Coach (Non-Complex) - WM image - Rise Careers
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(USA) Frontend Coach (Non-Complex) - WM - job 3 of 4

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

516 School House Rd, Kennett Square, PA 19348-1742, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
min
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$65000K
$80000K

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What You Should Know About (USA) Frontend Coach (Non-Complex) - WM, Walmart

At Walmart, we’re looking for a motivated and passionate Frontend Coach to join our dynamic team in Kennett Square, PA. As a Frontend Coach, you will lead and develop store associates by offering consistent training and actionable feedback. You'll be actively involved in our 'Tour to Teach' initiative, encouraging open communication about store operations while driving positive changes in our business. Your role will also involve modeling exceptional customer service standards, ensuring that our associates embody our One Best Way service model. By doing so, you will foster a high-quality customer experience that encourages community engagement. In addition, your responsibilities will include overseeing the financial performance of your designated area, monitoring profit-loss statements, managing budgets, and developing action plans to achieve sales and profit goals effectively. With a focus on diversity and inclusion, you will train, mentor, and hire talented associates, ensuring a thriving workplace where everyone feels seen and supported. Integrity is at the core of our values, and you’ll help to promote these standards while holding yourself and others accountable. This is an incredible opportunity to shape the future at Walmart, where you'll thrive in a culture that prioritizes personal growth, continuous learning, and performance recognition. If you're looking to make an impact while enjoying competitive pay and comprehensive benefits, we would love to hear from you!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach (Non-Complex) - WM Role at Walmart
What are the main responsibilities of a Frontend Coach at Walmart?

A Frontend Coach at Walmart primarily leads and develops store associates through training, feedback, and supervision. They model customer service standards, manage financial performance including profit-loss evaluations, and ensure effective communication of business objectives. Additionally, they promote a culture of diversity and inclusion and are integral in hiring and mentoring associates.

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What qualifications do I need to apply for the Frontend Coach position at Walmart?

To qualify for the Frontend Coach position at Walmart, candidates should have at least 2 years of college education or 1 year of retail experience combined with supervisory experience. Alternatively, a general work experience of 2 years along with 1 year of supervisory experience is acceptable. Preferred qualifications include a Bachelor’s degree in Business Management and Leadership.

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How does Walmart support the development of Frontend Coaches?

Walmart is committed to the development of its Frontend Coaches through various training programs, such as the Live Better U education benefit. This program offers opportunities for higher education, including high school completion and bachelor’s degrees, ensuring that Frontend Coaches can continue to grow both personally and professionally.

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What skills are essential for becoming a successful Frontend Coach at Walmart?

Successful Frontend Coaches at Walmart should possess strong leadership abilities, exceptional communication skills, and a commitment to model outstanding customer service. They also need to demonstrate financial acumen and the ability to mentor associates effectively. A focus on diversity, inclusion, and integrity is also essential for this role.

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What kind of benefits do Frontend Coaches receive at Walmart?

Frontend Coaches at Walmart enjoy a competitive salary ranging from $65,000 to $80,000, plus performance bonuses. They receive comprehensive health benefits, 401(k) plans, and paid time off, including parental and bereavement leave. Additional perks may include company discounts, educational reimbursement, and much more.

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Common Interview Questions for (USA) Frontend Coach (Non-Complex) - WM
Can you describe a time when you successfully led a team at your previous job?

When answering this question, be sure to highlight specific leadership experiences. Discuss the challenges faced, how you motivated your team, and the positive outcomes that resulted. Focus on your leadership style and how it aligns with Walmart's focus on diversity and inclusion.

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How do you prioritize customer service in your day-to-day responsibilities?

Emphasize your commitment to customer service by providing examples of how you ensure customer satisfaction. Discuss the importance of the One Best Way service model and how you would implement it to train associates effectively.

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What strategies do you use to manage financial performance in a retail environment?

When discussing financial performance, highlight your experience with analyzing profit-loss statements and setting budgets. Talk about specific action plans you’ve implemented in the past to improve financial metrics.

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How do you approach training and mentoring new associates?

Share your methods for engaging new associates, including on-the-job training and feedback mechanics. Discuss how you promote a supportive environment that encourages learning and growth.

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Can you provide an example of how you handled a difficult customer complaint?

Showcase your problem-solving skills by detailing a scenario where you successfully resolved a customer issue. Focus on your approach, the resolution process, and how it improved the overall customer experience.

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What would you do if you noticed a decline in sales in your area?

Discuss your analytical skills and how you would investigate the root causes of the decline. Describe potential solutions you'd implement and how you’d communicate them to your team to drive results.

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How do you ensure that diversity and inclusion are prioritized in your team?

Highlight your recruitment strategies that promote diversity. Discuss how you create a culture where all associates feel supported and included, leading to a more positive work environment.

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What role does technology play in improving retail operations?

Explain how you embrace new technologies to enhance efficiency and customer experiences. Share examples of tools or systems you’ve used in the past and their positive impacts.

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How would you conduct a performance evaluation for your team?

Describe your evaluation process focusing on clear expectations and regular feedback. Share how you’d incorporate personal development into evaluations and support associates' growth.

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What is your leadership style, and how do you adapt it to different situations?

Be honest about your leadership style, citing examples of how you adapt based on team dynamics or organizational needs. Discuss your approach to balancing assertiveness with empathy and support.

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DATE POSTED
April 9, 2025

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