(USA) Manager, Strategic Account Management- Research

Position Summary...

What you'll do...

Data Ventures exists to unlock the full value of Walmart’s data by developing and productizing B2B data initiatives that empowers merchants and suppliers to make better, faster decisions for the business.   

We are seeking a customer-centric, analytical, and highly motivated research professional to join our Research Team. The Research Manager is responsible for cultivating and maintaining strong relationships with cross-functional stakeholders and clients delivering a high level of customer satisfaction and successful product use. You will serve as the primary point of contact with clients for our proprietary Customer Perception primary research product– focused on understanding business challenges, addressing questions, resolving issues, and serving as a trusted advisor. 

 
For the right candidate, this is a career-defining opportunity to join us at a critical moment and have a significant impact. The ideal candidate should have a proven track record managing primary research projects in a client-facing environment.  

What you’ll do…

• Demonstrates extensive knowledge of Customer Perception product and services, including competitive marketplace offerings, to identify and propose potential opportunities to internal business partners and key stakeholders. 
•  Serve as a product ambassador, developing new and enhancing existing materials for use in educating business partners on the use and benefits of our product. 
• Build strong, long-term relationships with assigned accounts, help them with issues, consult on research needs, support annual research planning and continually delight them with a positive, customer-centric attitude.  
• Lead and/or support internal and external training programs (i.e., courses, webinars etc.)  
• Proactively identify product updates that reflect user requests, industry, market, and competitive trends.  
• Manage end-to-end research projects from proposal creation to questionnaire design, self-serve programming and fieldwork management with support and oversight from Senior Manager. 
• Manage and foster positive ongoing relationships with key contacts (decision makers) across the organization, engaging regularly to facilitate adoption and engagement in product for pertinent use cases. 
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal and account growth. 

Who you are…

• Highly motivated, self-directed, solutions-oriented and possess a driven personality capability of working within tight deadlines. 
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation. 
• Passionate about market research, consumer insights, technology, and marketing 

Minimum Requirements

• Bachelor’s degree in relevant field. 
• 3+ years of market research experience in a client facing role 
• Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for technical and non-technical audiences. 
• Knowledge of SPSS and/or other quantitative reporting tools desirable. 
• Familiarity with online data collection tools (e.g. Qualtrics, Decipher, etc.).  
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint. 

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

everage new digital tools and ways of working

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $96,000.00-$186,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.
Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., Sales

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America