Service Biller - Walser Automotive - Mercedes Benz of Wichita

At Mercedes-Benz of Wichita, a Service Biller is essential to supporting the service team by ensuring warranty compliance, processing claims with extended warranty companies, and confirming the accuracy of repair documentation. Additionally, you'll coordinate rental processes and ensure effective communication with customers regarding billing.

To qualify for the Service Biller position at Mercedes-Benz of Wichita, candidates should possess at least two years of experience working in an automotive dealership and have a high school diploma or equivalent. Strong communication skills, attention to detail, and familiarity with Microsoft Office are also key requirements.

Mercedes-Benz of Wichita offers its Service Billers a variety of benefits, including comprehensive medical and dental coverage, paid parental leave, and a 401k plan with employer match. Additionally, employees can enjoy unique perks such as pet insurance and access to employee resource groups for community support.

As a Service Biller at Walser Automotive Group, you have the opportunity to develop your career through hands-on experience, comprehensive training, and mentorship within our supportive team. We promote internal growth, allowing you to pursue various positions within the automotive industry.

The work environment for a Service Biller at Mercedes-Benz of Wichita is dynamic and customer-focused. You'll be in a team-oriented atmosphere, engaging directly with colleagues and clients to foster positive relationships while maintaining high standards of accuracy and efficiency in your work.

When answering this question, be sure to highlight your two years of experience in an automotive dealership. Discuss specific roles and responsibilities you've had that relate to warranties, billing, or customer service to demonstrate your fit for the Service Biller role.

To answer this effectively, discuss your methodical approach to reviewing paperwork, such as double-checking repair documentation and compliance details. Mention any software you’ve used or processes you follow to avoid mistakes and ensure all documentation is correct.

Share a specific example that showcases your ability to assist a customer effectively. Describe the challenge, the steps you took to resolve their issue, and what the outcome was. Emphasize your communication skills and commitment to customer satisfaction.

Discuss time management techniques such as prioritizing tasks based on urgency or importance, using tools to track your workload, and adapting quickly to changes. Mention any relevant experience in a busy environment where you juggled multiple responsibilities.

Demonstrate your analytical skills by explaining how you would best approach resolving discrepancies. Detail how you would check records, communicate with service technicians, and ensure all documentation is aligned to correct any issues.

Show your knowledge about Walser Automotive Group’s core values, such as integrity, teamwork, and community outreach. Discuss how these values resonate with you and how you plan to embody them in your role as a Service Biller.

Express your enthusiasm for being part of a luxury brand and how Mercedes-Benz of Wichita offers an exciting environment for growth and a commitment to exceptional service, which aligns with your passion for the automotive industry.

Outline your strategy for building relationships, such as being approachable, actively listening to others, and demonstrating reliability in your role. Emphasize the importance of teamwork in a fast-paced environment like Mercedes-Benz of Wichita.

Discuss your experience and skills with Microsoft Office applications such as Excel for tracking billing or Word for preparing documents. If you have worked with any dealership management software, mention that as well and how it simplifies your workflow.

Answer this by discussing any professional training, workshops, or certifications you have pursued. You can also mention how staying current on industry trends contributes to your growth as a Service Biller and as an automotive professional.