Sr System Account Manager

As a Sr System Account Manager at Waters Corporation, your primary responsibilities include meeting or exceeding sales targets, maintaining customer satisfaction, developing new prospects, and effectively penetrating competitive accounts. You'll work daily with customers to highlight our solutions and assist with any technical challenges they face.

To qualify for the Sr System Account Manager position at Waters Corporation, candidates should hold a Bachelor's degree or higher in a scientific discipline such as chemistry, biology, or biochemistry. Additionally, having over 3 years of chromatography experience, particularly in UPLC and Mass Spec, along with strong communication skills and the ability to manage time efficiently, is important.

The Sr System Account Manager plays a vital role in business development at Waters Corporation by implementing a strategic territorial business plan, leveraging marketing insights, and actively engaging with customers. This role entails providing feedback to the marketing team to help create impactful business development programs.

Candidates for the Sr System Account Manager position at Waters Corporation should be prepared for overnight travel as necessary, which may include some international travel. This is essential for meeting customers and understanding their needs on a comprehensive level.

Successful Sr System Account Managers at Waters Corporation must possess strong interpersonal skills, be well-organized, and demonstrate sound time management. A mature disposition, positive attitude, and technical background in analytical technologies such as LC and MS are also vital for success in this role.

In answering this question, focus on your direct experience with chromatography technologies, ideally highlighting any specific systems you’ve worked with, such as UPLC and Mass Spectrometers. Discuss your hands-on experiences and how they have equipped you to understand customer needs within this domain.

Discuss your strategic approach to business development, detailing your methods for market research, identifying customer pain points, and building relationships. Share examples where your proactive strategies resulted in business growth or customer retention, illustrating your adaptability and success.

Highlight your commitment to understanding customer needs and proactively addressing any issues that may arise. Provide examples of how you have supported customers in the past and maintained strong communication to ensure their expectations are exceeded.

Focus on a specific situation where you identified a technical obstacle for a customer and the steps you took to resolve it. Explain how your technical knowledge and resources—possibly from your previous roles—enabled you to offer a solution that benefited the customer.

Describe your organizational tools and methods, such as CRM systems or project management software. Share specific organizational habits you have developed to efficiently manage your time and prioritize tasks to meet customer expectations.

Discuss your dedication to professional development, whether through attending industry conferences, enrolling in relevant courses, or engaging with professional networks. This demonstrates your commitment to remaining on the cutting edge of the field.

Emphasize the importance of collaboration with internal teams, such as marketing or technical specialists, in your sales approach. Describe successful past experiences where teamwork significantly impacted your ability to meet customer needs.

Talk about the reflective process you would undergo, focusing on analyzing the situation, gathering feedback, and developing an action plan for improvement. This showcases your resilience and problem-solving skills.

Share personal anecdotes about the fulfillment you derive from helping customers solve problems through your solutions. Highlight how making a positive impact on customer operations can drive your motivation and passion for sales.

Articulate your respect for Waters' innovation in the field and commitment to improving human health and well-being. Show how your values align with Waters' mission and how you see yourself contributing to their continued success.