Product Manager, Driveway and Fleet Insights
Who We Are [Driveway and Fleet Insights]
Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.
The Driveway and Fleet Insights team is responsible for the Wayfair Delivery Network Driveway app (Android) and visibility tool. The Product Manager in this role would work to build friction-free driver and dispatcher applications that facilitate the movement of goods across the Wayfair global network and enable visibility into every step of the driver journey. This role and the associated products help to uncover opportunities for the surrounding Wayfair ecosystem (e.g. Routing, Customer Notification, Special instructions) in order to address gaps/defects which enhance the customer delivery experience.
What You’ll Do
- Areas of responsibility include solutioning in the Order Processing and Order Lifecycle Management spaces in order to support Wayfair’s growth and partner strategies in the e-commerce space.
- Responsible for managing cross domain projects from discovery to delivery.
- Manage and create technical API data contracts to support the, defining how users should interact with the platform
- Ensure we are building a reliable, scalable, and extensible platform that supports the post order customer shopping experience
- Partner with business stakeholders to understand their businesses and co-develop impactful solutions that drive key business value.
- Communicate and promote the product vision and progress throughout Wayfair including senior partners.
What You’ll Need
- 4 + years building software products at scale from concept to launch and beyond.
- Strong technical background with a passion for breaking down challenging problems and drive value incrementally
- Sufficient industry literacy to participate in making key choices as well as effectively communicate with technical partners such as engineering.
- Excellent analytical skills with demonstrated experience turning data into actionable insights. Some SQL experience preferred
- Excellent communication and stakeholder management skills at the senior leadership level, as well as with cross-functional teams
- Deep understanding of how API-focused products support business strategy and metrics
- Highly entrepreneurial mindset, with a bias for action & customer-focused innovation
- Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of education and experience is preferred.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
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Joining Wayfair as a Product Manager for Driveway and Fleet Insights in Boston means you’ll be stepping into a dynamic role that harmonizes technology with customer service. In this position, you will bring your expertise to the Wayfair Delivery Network, specifically focusing on the Driveway app and visibility tool. Your work will involve creating applications for drivers and dispatchers that simplify the delivery process while enhancing visibility throughout the driver journey. The collaborative atmosphere at Wayfair encourages innovation, so you’ll work closely with cross-functional teams including engineering, UX design, and business stakeholders. By analyzing data and aligning technology solutions with customer needs, you’ll uncover opportunities to streamline the delivery experience, ensuring it is as smooth as possible. Your efforts will have a direct impact on identifying gaps in the current system and driving significant improvements. At Wayfair, we leverage modern technology and a robust tech stack that includes AI and data science, and you will play a key role in utilizing these tools effectively. If you have a passion for building scalable software products and a keen analytical mind, this opportunity will not only challenge you but also support your career growth in a nurturing environment. It’s an exciting time to join Wayfair, where we are constantly evolving and pushing the boundaries of what’s possible in e-commerce and customer delivery experiences. Come be a part of our mission to create homes that our customers love, and enjoy the ride as we redefine how people shop for their homes.
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We’re here to help everyone, anywhere create their feeling of home.
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