Bell Services Agent - PM Shift

As a Bell Services Agent at Westgate Lakes Resort & Spa, your core responsibilities will include escorting hotel guests to their rooms, assisting them with their luggage, and providing valuable information about the resort's amenities and local attractions. You will also inspect guest rooms, explain room features, page guests, deliver messages, and manage room service orders, while ensuring a high standard of guest service throughout.

To be considered for the Bell Services Agent position at Westgate Lakes Resort & Spa, you should be at least 18 years old and possess a valid Florida State Driver’s License, as driving company vehicles is part of the role. Applicants must be capable of standing for extended periods and lifting up to 50 lbs. Strong communication skills and the ability to engage with guests in a friendly manner are also essential.

Yes, Westgate Lakes Resort & Spa offers a competitive benefits package for Bell Services Agents. This includes comprehensive health benefits, paid time off, retirement savings with a generous match, access to daily pay, and employee discounts at various locations. Employees can also benefit from wellness programs, tuition assistance, and opportunities for advancement.

While prior experience in a hospitality role can be beneficial, it is not strictly required for the Bell Services Agent position at Westgate Lakes Resort & Spa. We are looking for enthusiastic individuals with good customer service skills and a passion for helping others. Training will be provided to ensure you can perform the role effectively.

Bell Services Agents at Westgate Lakes Resort & Spa typically work in the PM shift, which can include weekends and holidays as needed. Flexibility in your schedule is appreciated, as peak tourist times can lead to increased demand for our services, and a dedicated team member is crucial for maintaining our high standards of guest satisfaction.

In such a situation, I would first listen attentively to the guest’s concerns, showing empathy and understanding. I would then assure them that I will do my best to resolve the issue, whether it's offering to move them to a different room, addressing specific complaints, or communicating their needs to the appropriate department.

Absolutely! In a previous role, I once had a guest who needed assistance with a special request for a surprise birthday celebration. I went above and beyond to coordinate with multiple departments to arrange a room setup, and my efforts delighted the guest and their family, which resulted in a memorable experience for them.

I find that the most rewarding aspect of working in hospitality is the opportunity to make someone's day better. Whether it's through a simple smile, assisting with their needs, or providing information about the area, knowing that I'm contributing to a positive experience for guests gives me a great sense of fulfillment.

During busy periods, I maintain a clear focus by prioritizing urgent tasks first, such as assisting guests checking in or out. I also communicate with my team to ensure we’re collaborating effectively and supporting each other to manage all guest requests in a timely manner.

If I forgot a guest's request, I would immediately acknowledge the oversight and apologize sincerely. I would then take swift action to fulfill their request, ensuring they feel valued and attended to. Transparency is key, and I would keep the guest informed throughout the process.

Safety is paramount when transporting guests. I always adhere to speed limits, communicate with guests about safety procedures, and ensure that all vehicles are in good condition. I also check in with guests regularly during transport to ensure their comfort and well-being.

In an emergency situation, my first priority would be to ensure guest safety by following established protocols. I would alert the appropriate authorities, assist guests in evacuating if necessary, and provide clear instructions while remaining calm to help alleviate any panic.

When dealing with difficult guests, I stay calm and patient. I actively listen to their concerns and validate their feelings, while working to find a solution that satisfies them. Maintaining a positive demeanor can often diffuse the situation and improve their experience.

I'm drawn to Westgate Lakes Resort & Spa because of its commitment to creating memorable experiences for guests. I value the nurturing environment and opportunities for development and advancement, and I believe my passion for customer service aligns perfectly with your team’s core values.

Key skills for a Bell Services Agent include excellent communication and interpersonal skills, strong organizational abilities, problem-solving skills, and the ability to remain calm under pressure. A customer-focused attitude and a willingness to assist guests with a smile are also essential attributes for success in this role.