Engineering Tech III - job 3 of 5

As an Engineering Tech III at Westgate Resorts, your primary responsibilities include performing maintenance tasks, leading engineering projects, and conducting routine inspections of MEP systems. You'll be tasked with troubleshooting HVAC systems, repairing plumbing fixtures, and managing electrical components. Additionally, you'll oversee small construction projects and ensure proper maintenance of pools and spas, all while adhering to safety guidelines and maintaining high standards of guest service.

To qualify for the Engineering Tech III position at Westgate Resorts, candidates must possess a high school diploma and a minimum of three years of relevant hands-on experience in trades and maintenance within a resort or commercial environment. Required certifications include a Universal EPA HVAC license and a CPO (Certified Pool Operator) license. Strong communication skills and the ability to lift and move heavy objects are also key qualifications for this role.

The work environment for an Engineering Tech III at Westgate Resorts is dynamic and diverse. You'll be working both indoors and outdoors, tackling various maintenance tasks throughout the resort property. The role requires the use of various tools and equipment, making it essential to adhere to safety practices and guidelines. You'll also have the opportunity to interact with guests and colleagues, enhancing the overall experience in our beautiful Orlando location.

Employees in the Engineering Tech III role at Westgate Resorts enjoy a comprehensive benefits package, including medical, dental, and vision coverage, along with Paid Time Off (PTO). There are also financial benefits such as a 401K with a company match, tuition assistance, and Daily Pay access. Additionally, employees have access to wellness programs, life insurance, and various team member discounts - creating a supportive work environment for personal and professional development.

To succeed as an Engineering Tech III at Westgate Resorts, strong technical skills in electrical, plumbing, and HVAC systems are essential. Equally important are effective communication skills for interacting with guests and team members. The ability to troubleshoot and solve problems under pressure, along with a detail-oriented and self-motivated approach, will ensure you thrive in this role. Also, familiarity with operational software is a plus!

In responding to this question, focus on specific HVAC systems you've worked with, including any troubleshooting and repair experiences. Describe the types of issues you commonly address, how you diagnose problems, and any relevant certifications you possess, like the Universal EPA HVAC license that is required for the role.

Discuss your approach to prioritizing tasks based on the urgency and guest demands. Mention any systems or tools you utilize to schedule maintenance activities, and emphasize your ability to communicate with resort management about the status and needs of various projects.

Share specific examples of engineering or maintenance projects you’ve led, detailing the scope, your approach to leadership, and the results of the project. Explain how you coordinated with team members and managed timelines while ensuring guest satisfaction.

In your answer, explain your procedure for assessing emergency situations, performing the necessary repairs promptly, and communicating effectively with guests to keep them informed. Discuss your focus on safety protocols to protect yourself and the guests during such incidents.

Provide a detailed account of a maintenance challenge, the steps you took to diagnose and resolve it, and the outcome. Emphasize your problem-solving skills and ability to work under pressure while maintaining a guest-centric approach.

Share specific tasks and challenges related to plumbing that you’ve handled. Talk about your experience diagnosing issues, performing repairs, and ensuring that plumbing systems operate smoothly, as well as any relevant certifications that enhance your competency in this area.

Discuss your understanding of safety regulations and how you implement them on the job. Explain the importance of using Personal Protective Equipment (PPE) and conducting regular safety checks as part of your maintenance routine.

Mention any operational software you've previously used, including tools such as HotSOS. Describe your experience in utilizing these systems to track work orders, manage inventory, and streamline maintenance operations efficiently.

Highlight your preferred communication methods, whether it's verbally, by email, or through software systems. Describe your approach to conveying information clearly and effectively to ensure everyone is on the same page regarding maintenance needs and updates.

Talk about specific instances where you’ve had successful interactions with guests while performing maintenance work. Emphasize your people skills, how you address guest concerns, and your commitment to ensuring a delightful experience during their stay.