Resort Experience Host - job 1 of 3

As a Resort Experience Host at Westgate Cocoa Beach Resort, your primary responsibility includes curating fun activities and unforgettable experiences for our guests. This involves organizing a range of activities for both adults and children, managing event logistics, and actively participating in all special events. You're the go-to person for ensuring our visitors enjoy their stay, fostering a welcoming atmosphere, and bringing joy to their vacation.

To qualify as a Resort Experience Host at Westgate Cocoa Beach Resort, applicants should possess strong interpersonal skills and a high level of enthusiasm for engaging with others. Candidates must be at least 18 years old, have a valid driver’s license, and pass a background check and drug test. Familiarity with outdoor work and the ability to lift at least 50lbs is essential, as well as the flexibility to work on weekends and holidays.

As a Resort Experience Host, you can enjoy a variety of benefits at Westgate Cocoa Beach Resort including comprehensive health coverage, paid time off, and a 401K plan with a generous company match. Additionally, our Daily Pay benefit allows you to access your pay whenever needed. You'll also receive exclusive discounts and opportunities for advancement as part of our commitment to staff development.

While prior experience in hospitality or guest relations can be advantageous, it is not strictly required to become a Resort Experience Host at Westgate Cocoa Beach Resort. What we value most are your interpersonal skills, enthusiasm, and commitment to creating memorable experiences. If you have a passion for service and a willingness to learn, we'd love to hear from you!

In the role of Resort Experience Host at Westgate Cocoa Beach Resort, you'll be coordinating a vast array of activities aimed at nurturing fun and engagement among guests. This may include organizing arts and crafts sessions, beach games, family outings, and themed parties. Your creativity and initiative will be key in proposing new ideas and ensuring guests of all ages have an enjoyable and memorable vacation experience.

When answering this question, be sure to focus on your hands-on experiences dealing with guests. Discuss specific scenarios where you successfully handled guest inquiries or resolved issues. Highlight your ability to create a welcoming atmosphere, your strong communication skills, and your commitment to ensuring that guests leave with a positive impression.

Employ the STAR method to structure your answer: explain the Situation, Task, Action, and Result. Describe a time when you juggled multiple events, detailing how you determined the priorities based on guest needs, timelines, and resources. Emphasize your organizational skills and how effective planning can lead to successful events.

Share techniques you've used in previous roles or experiences, such as interactive games, storytelling, or themed activities. Focus on your adaptability and creativity, emphasizing that you're able to tailor activities to different age groups and interests, fostering excitement and participation among guests.

Highlight your problem-solving and communication skills. Discuss a specific example where you turned a challenging interaction into a positive outcome through patience, active listening, and creative solutions. This will demonstrate your ability to maintain a pleasant atmosphere for all guests.

Outline your understanding of safety protocols, emphasizing your willingness to enforce rules and regulations for the wellbeing of guests. Discuss previous experiences where you prioritized safety, such as conducting risk assessments before activities or ensuring that equipment was checked and safety gear was provided.

Use this question to showcase your planning and execution skills. Describe the event, your role in organizing it, and how you engaged attendees. Highlight any positive feedback from guests, showcasing your ability to create memorable experiences as a Resort Experience Host.

Illustrate your passion for hospitality and how it drives your motivation. Discuss techniques that help you maintain enthusiasm, such as setting personal goals, staying organized, or finding enjoyment in guest interactions. Emphasize your commitment to contributing positively to team dynamics at Westgate Cocoa Beach Resort.

Discuss qualities such as enthusiasm, adaptability, and a strong work ethic. Explain that creating unforgettable experiences for guests requires both personal passion and the ability to connect with diverse individuals. Tailor your answer to demonstrate your alignment with Westgate's core values.

Explain that you would first analyze guest feedback and interests to inform your activity proposal. Then, describe your process for developing an engaging concept, securing resources, and estimating costs. Finally, highlight how you would measure success through guest participation and feedback.

Share your excitement about the unique beachfront location, the vibrant atmosphere, and the opportunities to engage with guests from around the world. Emphasize that being part of a community-focused resort, like Westgate, aligns with your values and passion for hospitality.