AI Support Engineer
Job Description:
Are you excited about the limitless possibilities of artificial intelligence and machine learning? Do you want to make these possibilities into realities for real people? If so, we have an extraordinary opportunity to join our startup as an AI Support Engineer.
Windsurf (formerly Codeium) gives AI-powered tools to development teams at thousands of enterprises, from startups to Fortune 500 companies. Due to the complexity of enterprise tasks and environments, combined with the rapid evolution of the product itself, customer issues may come up that would reduce adoption and value driven if not addressed rapidly. You will be the first line of responding and resolving these customer issues, leveraging your computer science and AI knowledge to help customers effectively. Your role will be instrumental in driving adoption of AI technology.
This is a unique opportunity to work at an AI startup with real users.
Key Responsibilities:
First line of response to any customer issues: Customer issues could stem from misuse of the software, errors in the deployment, or bugs in the underlying software. Support engineers are required to use their AI and CS knowledge to root cause, reproduce, and respond to any type of issue. Support engineers will help define processes and build automations to streamline our support function.
Escalation, resolution, and education: If a support engineer is unable to resolve a customer issue, they are responsible for escalating the issue to the appropriate Codeium stakeholders (deployed engineering, field IT, or enterprise engineering), tracking and understanding the resolution of the issue, and educating the customer on the solution.
Knowledge documentation and distribution: Support engineers are responsible for documenting learnings about failure modalities across use and deployment and distributing that knowledge to end customers and internal engineering teams.
Product testing and feedback: Windsurf’s product works across a range of IDEs, programming languages, and modalities. Support engineers will be instrumental in testing each release. Support engineers will also use their CS and AI skills to automate parts of the QA process.
Qualifications:
2+ years working in a technical role
Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes).
Proficiency in programming languages such as Python, Java, or Go
Strong organizational skills and customer friendliness.
Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment.
Passion for artificial intelligence and large language models. Hands-on experience with these technologies is not required, but is a plus.
Average salary estimate
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Are you excited about the limitless possibilities of artificial intelligence and machine learning? If so, we have an extraordinary opportunity for you at Windsurf as an AI Support Engineer in Mountain View! Here, you will play a pivotal role in helping transform AI's potential into real-world solutions for our customers. As the first line of response to any customer issues, you'll leverage your expertise in computer science and AI to troubleshoot various challenges ranging from software misuse to deployment errors. Your analytical skills will shine as you root cause problems, reproduce issues, and deliver timely resolutions. Moreover, this role involves requires a proactive approach to elevate our AI technology adoption by documenting failures and educating users on solutions. Your insights will not only assist our customers but also provide valuable feedback on our product, driving improvements in our software that supports multiple IDEs and programming languages. With a dynamic startup culture at Windsurf, you will also have the chance to define workflows and automate processes to enhance our support function. We are looking for someone with a knack for problem-solving, strong organizational skills, and a passion for AI. If you’ve got a background in Computer Science or Software Engineering and a minimum of two years in a technical role, we’d love to chat with you about your future as an AI Support Engineer with us!
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