Associate - Operations

As an Associate - Operations at WNS, your primary responsibilities include managing customer interactions, processing travel bookings, and ensuring accuracy with a typing speed of 25 WPM. You will leverage technology and excellent communication skills to meet clients' needs and adhere to the VNA standards prescribed by our company.

To apply for the Associate - Operations role at WNS, you should be either a graduate with 1-2 years of experience or an undergraduate with a mandatory 6 months of experience. Technical skills in computing and familiarity with the travel industry, including GDS experience, will enhance your application.

While specific certifications like IATA certification are desirable for the Associate - Operations position at WNS, they are not mandatory. However, having such certifications, along with relevant industry experience, can certainly strengthen your application.

Fluency in English, particularly in verbal and comprehension skills, is crucial for the Associate - Operations position at WNS. Strong communication abilities will empower you to effectively interact with clients and colleagues, ensuring a seamless operational experience.

WNS prefers candidates with a background in the travel industry and GDS experience, especially with systems like Sabre, for the Associate - Operations role. This experience helps in understanding the nuances of travel bookings and customer service effectively.

When answering this question, highlight specific instances where you provided exceptional customer service. Discuss your ability to communicate effectively and resolve issues, demonstrating how those skills will help you excel as an Associate - Operations at WNS.

In response, mention methods like double-checking your entries, using checklists, or setting up organized systems for managing tasks. Tailor your answer to relate how accuracy is crucial for the operations you will manage at WNS.

An ideal answer would involve discussing your time management skills, prioritization techniques, and perhaps a past experience that showcases your ability to thrive under pressure, which is highly relevant for the fast-paced environment at WNS.

If you have experience with GDS systems like Sabre, explain your role in using these systems, how they helped processes in your last job, and how this knowledge will benefit your work as an Associate - Operations at WNS.

Show your research by discussing WNS's leadership in Business Process Management and the sectors they serve. Indicate how this ethos resonates with you and what excites you about the role.

Focus on a specific instance where you proactively learned a new technology. Explain your learning process and how you applied that knowledge quickly, which is a valuable skill for an Associate - Operations role at WNS.

Craft your response by summarizing your relevant skills, experience, and certifications. Highlight your passion for customer service and technology, linking back to WNS's goals and culture.

Discuss techniques such as active listening, providing constructive feedback, and being proactive in clarifying misunderstandings to ensure smooth collaboration within the team at WNS.

Highlight skills such as strong communication, attention to detail, and adaptability. Relate these skills to the responsibilities of the Associate - Operations role at WNS.

To answer this, discuss recent trends, common challenges facing the travel industry, and how your knowledge can help you navigate these effectively in the Associate - Operations position at WNS.