Application Support Engineer (Salesforce)

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

This Application Support Engineer at Workday will be a part of the GTM (Go-To-Market) Salesforce Platform team who works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving outstanding Customer and employee experiences. Our team enables continuous improvements to the application and supports our Marketing, Sales, Services, PRM, Support, Finance and Legal business partners; responsibilities include responding to service requests, impact of Salesforce updates across the platform, platform health, incidents and improvements and driving automation to improve efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving standard methodologies and processes.

About the Role

Responsibilities Include 

Technical:

• Software Application Troubleshooting at Application, Database, Network & Integration layers

• Design review, code review, Code vulnerabilities, Security enablement

• Software Application Development (Bug Fixes & Enhancements) on the Salesforce platform using Object Oriented design methodologies and Salesforce technologies- Apex, LWC, Apex Triggers, Salesforce Integrations, APIs on

• Salesforce Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.

• Develop monitoring systems for the critical Salesforce Platform business workflows to preempt issues and resolve.

• Lead and deliver Automation of tasks/service requests.

• Develop expertise of Workday Go-To-Market business applications end-to-end

• Develop domain expertise of Workday’s Enterprise Applications including Integrations.

• Platform health and Salesforce security

Process:

• Application support for customer communities and Partner communities

• Perform trend analyses and develop action plans for improving SLAs and reducing incidents volume and problems.

• Incident troubleshooting, resolution, and technical root cause analysis to address the problem permanently.

• Identify business risks, inefficiencies, issues, and opportunities related to Salesforce platform.

• Document, maintain standardization, and look for ways to constantly improve processes & procedures.

Business/Functional:

• Develop subject matter expertise of Workday’s Enterprise Applications including Integrations.

About You

Basic Qualifications 

• 5+ years in Salesforce Software Application Support OR 5+ years in Salesforce Software Application Development

• Bachelor's with 5+ years of experience OR MS with 3+ years in Computer Science or Information Technology

Other Qualifications:

• Ensure the security of custom code by following standard processes for sharing, field-level security, and user permissions.

• Salesforce’s newest features and capabilities, including new releases, to utilise the latest platform advancements.

• Deep technical knowledge of enterprise software application development and enterprise application integrations (Salesforce, Conga, MuleSoft/SnapLogic)

• Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)

• Knowledge of IT service management tools and standard methodologies (preferred)

• Self-motivated, flexible, teammate with proven multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

• Attention to detail with the ability to analyze and solve sophisticated problems as well as provide documentation, mentorship and instruction to users. Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Professional Certifications:

• Salesforce Certified App Builder / Salesforce Certified Administrator (Required)

• Salesforce Certified Developer (Preferred)

• Enterprise Integrations (MuleSoft/SnapLogic) (Preferred)

• ITIL Foundation Certification (Preferred)

• Conga/Apttus Product Certification (Preferred)

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

 

Primary Location Base Pay Range: $120,600 USD - $181,000 USD

 

Additional US Location(s) Base Pay Range: $101,800 USD - $181,000 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!