Discovery Sales Representative - Bonnet Creek

As a Discovery Sales Representative at Travel + Leisure Co., your primary responsibilities include greeting guests in the Discovery area, conducting surveys about their experiences, and presenting the Discovery program in an engaging manner. You will be tasked with answering guests' questions accurately while striving to meet established sales quotas. Additionally, you will manage post-sale inquiries to ensure excellent customer satisfaction and process necessary documentation for purchases.

To qualify for the Discovery Sales Representative position at Travel + Leisure Co., candidates must have a high school diploma or equivalent and possess prior timeshare sales experience. Effective communication and presentation skills, alongside the ability to work independently and meet performance standards, are essential. Candidates should also demonstrate a drive to achieve sales quotas and have a positive track record as recognized by industry standards.

Discovery Sales Representatives at Travel + Leisure Co. enjoy a diverse range of benefits that include medical, dental, and vision insurance, flexible spending accounts, life and accident coverage, and disability options. Furthermore, associates working 30 or more hours weekly may qualify for paid time off, parental leave, holidays, and a 401k with employer match, contributing to a supportive work environment throughout their careers.

Travel + Leisure Co. is committed to the career growth of its Discovery Sales Representatives by providing ongoing training and opportunities for advancement within a supportive and inclusive environment. With a focus on innovation and team collaboration, you’ll be empowered to take on new challenges and enhance your sales skills while contributing to unforgettable customer experiences.

The work culture for a Discovery Sales Representative at Travel + Leisure Co. is centered around hospitality and inclusiveness. Employees can expect a dynamic environment where support and celebration of successes are integral to daily operations. The company fosters a culture of learning with a focus on building relationships and creating joyous vacation memories, all while ensuring a focus on personal and professional development.

Building rapport with guests involves approaching them with warmth and professionalism. One effective strategy is to actively listen to their feedback from the presentation and empathize with their travel desires, making them feel valued. Tailoring your approach based on their interests can also foster a genuine connection that may facilitate a smoother sales conversation.

In my previous timeshare sales role, I successfully met and exceeded sales quotas through effective presentations and personalized follow-ups. This experience directly relates to the Discovery Sales Representative position because it honed my skills in addressing client needs and presenting trial programs in a compelling manner, paving the way for achieving sales goals.

The Discovery program at Travel + Leisure Co. allows potential customers a taste of Wyndham Vacation Ownership through a trial experience. This program is designed to showcase the benefits and joy of vacation ownership, enabling guests to truly understand how it enhances their travel experiences. My understanding of this program's value will help in effectively communicating it to guests.

Handling objections effectively begins with active listening and understanding the root of the hesitation. I would address their concerns directly, providing clear information and reassuring them of the program's benefits. Offering examples of satisfied customers and addressing common objections can also demonstrate transparency and build trust.

In my previous position, I exceeded my sales goal by 20% in one quarter. My approach involved setting smaller, achievable targets weekly, alongside nurturing relationships with clients through follow-ups. Utilizing referrals from satisfied clients also played a crucial role, as it created an ongoing pipeline of warm leads.

I leverage CRM software to keep track of leads and customer interactions, ensuring that I follow up appropriately. During presentations, I utilize engaging visual aids and customer testimonials, which help illustrate the benefits of the Discovery program and create an impactful learning experience for the guest.

Ensuring guest satisfaction post-sale involves maintaining open lines of communication with clients to handle inquiries and address concerns. I prioritize timely follow-ups and provide them with resources that help them with their new membership, ensuring they feel valued and supported throughout their vacation ownership journey.

A successful Discovery Sales Representative embodies strong communication skills, resilience, and an ability to empathize with guests. Building trust and offering genuine assistance are critical for success in this role as it often comes down to establishing connections that help lead to positive purchasing decisions.

Preparation for guest surveys involves familiarizing myself with the key aspects of their presentation and being ready to engage in a meaningful conversation. I prepare a friendly, approachable demeanor and develop a set of relevant questions that encourage guests to share insightful feedback about their experience.

My primary motivation for achieving sales quotas in a Discovery Sales Representative role comes from the joy of enhancing people's vacation experiences. The impact I can have on someone's travels, along with the personal and professional growth achievable through meeting goals, drives my commitment and passion for success.