Job details

Representative, Owner Onboarding

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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.

Essential Job Responsibilities
Responsibilities include, but are not limited to:
• Responsibility #1
o Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
• Responsibility #2
o Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
• Responsibility #3
o Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
• Responsibility #4
o Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
• Responsibility #5
o Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
• Responsibility #6
o Other site duties as assigned by OO Manager (5% time)

Travel Requirements
Less than 5% for Corporate and or BU Meetings

Minimum Requirements and Qualifications
Education
• Bachelor Degree or equivalent combination of education and directly related experience

Training requirements
• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Knowledge and skills
• Ability to prioritize and organize tasks
• Ability to influence
• Excellent verbal and written communication and interpersonal skills
• Ability to manage concurrent assignments in an effective and efficient manner
• Strong conflict management skills
• Expert Contract Standards Expertise preferred
• WVO product knowledge expertise preferred

Technical Skills
• WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding

Job experience
• 1+ years Wyndham sales experience preferred
• 1 year previous customer service experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

Wyndham Destinations Glassdoor Company Review

3.5

Wyndham Destinations DE&I Review

No rating

CEO of Wyndham Destinations

Michael Brown

Approve of CEO

Average salary estimate

$50000 / YEARLY (est.)

min

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$40000K

$60000K

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What You Should Know About Representative, Owner Onboarding, Wyndham Destinations

The Representative, Owner Onboarding at Travel + Leisure Co. is an integral part of delivering a delightful onboarding experience for new vacation owners. Located in beautiful Bay County, FL, this role revolves around uplifting the vacation ownership journey. As a representative, you’ll engage with owners through personalized sales document presentations and provide essential educational support related to our club products. Your ability to connect one-on-one or through group sessions will be key in helping owners maximize their vacation benefits. Not only will you assist in facilitating documents, but you’ll also observe and report back on sales presentations, seizing opportunities to enhance the process further. You'll work closely with the Owner Onboarding Manager to identify training needs and implement effective solutions. Whether you’re providing training for the sales team or coordinating educational materials, your proactive approach will ensure high owner satisfaction and compliance with our goals. If you’ve got a knack for empowering others and are eager to create exceptional vacation experiences, this role in the vibrant community of Panama City Beach is an exciting opportunity to thrive in hospitality.

Frequently Asked Questions (FAQs) for Representative, Owner Onboarding Role at Wyndham Destinations

What are the primary responsibilities of the Representative, Owner Onboarding at Travel + Leisure Co.?

The Representative, Owner Onboarding at Travel + Leisure Co. is responsible for completing legal and sales-related documents with owners, providing educational sessions to enhance their experience, identifying training opportunities, and coordinating logistics for educational events. This role ensures that every owner feels supported and well-informed about their purchases.