Job details

Lost & Found Services Representative

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Job Description

The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills.

Answers phone calls in a timely and efficient manner.
Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner.
Identifies and delivers found items to guests in a timely manner.
Responsible for maintaining the Wynn standards of service to guests & coworkers.
Ensures the Wynn standards of cleanliness and appearance for all areas.
Works with safety as a priority, and follows department and company safety standards.
Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities.
Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
Responsible for assisting guests with their lost and found items and performs all other related duties as assigned.

Qualifications

Minimum of two years customer service experience. Previous Guest Services experience is preferred, but not required
Knowledgeable of the Las Vegas area and attractions.
Candidate must be able to work efficiently within a team environment.
Must possess a positive, “whatever it takes” attitude.
Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
Must possess excellent communication skills.
Candidate must be well groomed and professional.
Requires proficiency in Microsoft Office specifically Outlook; Word; and Excel.
Prior knowledge of the following systems is preferred: Chargerback; UPS World Ship, Opera, Right Fax and Micros.
Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. An additional foreign language a plus.
Must be available to work all shifts and days including opening and closing shifts. Able to work a flexible schedule that changes according to business demands.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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What You Should Know About Lost & Found Services Representative, Wynn Resorts

Are you ready to help people with smiles and solutions? Join Wynn Resorts as a Lost & Found Services Representative in the vibrant city of Las Vegas, NV, where you will play a vital role in ensuring an exceptional guest experience. As a friendly and professional representative, you'll be at the forefront of assisting guests with their lost and found items. Your day will be filled with answering phone calls efficiently, processing lost items, and delivering these important belongings back to their rightful owners with the utmost courtesy. Here at Wynn, we pride ourselves on maintaining the highest standards of service, cleanliness, and teamwork. You’ll act as a beacon of hospitality, always keeping guests’ needs in mind and ensuring they receive timely assistance. We believe in fostering a positive work environment, so your “whatever it takes” attitude will be welcomed here! With a deep understanding of Las Vegas attractions and a commitment to safety and company policies, you will make a positive impact as you fluently communicate with guests and coworkers alike. If you’re ready to take on this challenge, embrace continuous learning, and work flexible hours to accommodate our guests, then this is the perfect opportunity for you to shine at Wynn Resorts!

Frequently Asked Questions (FAQs) for Lost & Found Services Representative Role at Wynn Resorts

What are the responsibilities of a Lost & Found Services Representative at Wynn Resorts?

As a Lost & Found Services Representative at Wynn Resorts, you will handle incoming phone calls, process lost items promptly, and return these personal belongings to guests. Your role includes ensuring a high standard of service, adhering to company safety protocols, and maintaining the cleanliness of your workspace while providing exceptional guest interaction.