Director of Market Operations (Power Business)

Xpansiv®, a trailblazer in the energy and environmental commodities market, operates the integrated, open, and neutral market platform designed to accelerate the global energy transition.  Xpansiv provides thousands of market participants and intermediaries with access to the widest possible range of energy transition markets, through its suite of solutions, including the world’s largest environmental commodities trading platform, where billions of assets cross per year. Xpansiv’s end-to-end technology platform services the entire life cycle of environmental commodities, connecting diverse markets and market participants across the world and enabling stakeholders to deliver transparent and trusted environmental claims to address the growing demand for energy transition. Leveraging its extensive industry knowledge and proven technology portfolio, Xpansiv assists companies seeking to identify and mitigate risk, streamline the management of their environmental assets, and comply with regulations, caps and commitments.

Position Summary:

The Director of Market Operations is responsible for both long-term planning for APX’s Helpdesk Operations and overseeing the daily operations of the helpdesk team, ensuring APX’s platform and customers operational activities are supported efficiently and effectively. This role requires a strong technical background in grid operations, exceptional leadership skills, and the ability to manage customer relationships and service level agreements (SLAs). As a key member of the Power Solutions Team, the Director will define team goals, create and augment operations processes, and resolve problems to support Xpansiv’s growing portfolio of diverse wholesale power market clients.  

Additionally, the Director will work closely with clients and the APX Product and Clients Service teams to help drive geographic expansion of services and support across ISOs. This will include activities such as researching ISO requirements, developing and overseeing operator training, and helping to define feature requirements.  

• Lead and supervise the APX 24x7 Operations team to support client participation in wholesale electricity markets across all North American ISOs 
• Develop, coordinate and drive the operations plans and establish/update procedures for maintaininghigh standards of operations to ensure that services and processes conform to established customer and company standards 
• Set and clarify requirements and expectations for direct reports based on the strategic direction and needs of the business 
• Develop and implement training programs to ensure that the team is equipped with the necessary skills and knowledge 
• Provide oversight, guidance, and mentorship for operations team 
• Oversee and lead the development of requirements, documentation and readiness of real-time personnel, processes and technologies required to successfully integrate changes associated with ISO changes, new client requirements, and service/geographic expansion (e.g.., new services in PJM, SPP, etc) 
• Respond and provide input to inquiries from outside agencies including NERC and FERC 
• Define required strategies, technology solutions, and organizational structures to meet company, customer and market expectations proactively 
• Develop and deliver operations protocols for clear and concise communications both up, down, and sideways across the organization 
• Maintain strong relationships with key stakeholders, including customers, vendors, and internal teams 
• Provides subject matter expertise and an operations perspective to Power Solutions Product and Client Services teams in the development and formulation of long and short-range strategic planning, policies, programs, and objectives 
• Communicate effectively with customers to understand their needs and provide timely updates on issue resolution 
• Attend industry/business meetings to understand ISO and customer changes and requirements to develop "best practices" policies and procedures 
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment that promotes employee wellbeing, engagement & quality of life 

• A Bachelor's degree (BA, BS) or equivalent education, training or experience in Engineering (power system operations and/or electric generation operations), Economics, or related discipline 
• 8+ years of experience in North American electric power sector 
• Knowledge of regulatory requirements and industry standards related to grid operations 
• Minimum of 3 years of experience in a grid operations or technical support role 
• Minimum of 5 years in a people management role 

• Experience with PJM market operations and regulations 
• Deep understanding or working knowledge of demand response, energy storage, or VPP (Virtual Power Plant) operations 
• Experience with SCADA (Supervisory Control and Data Acquisition) systems 

• Excellent leadership and management abilities with experience coaching and developing others 
• Excellent interpersonal, communication and writing skills, including the ability to effectively communicate complex materials and concepts 
• Ability to work independently and proactively 
• Strong quantitative and analytical skills 
• Highly detail oriented and organized  
• Capability to work remotely/virtually across time zones with various groups and cultures 

What can you expect throughout the interview process:

Step 1- Shortlisting of resume & Recruiter screening

Step 2- "Get to know you" interview with the hiring manager

Step 3- Interview with the team

Step 4- Meeting with the SVP

Base Salary

Compensation for this role will vary among specific regions due to geographic differentials in the labor market, actual pay will be determined considering factors such as relevant skills and experience, knowledge, education and training. However, compensation in the Tier 1 & Tier 2 regions is expected to be as follows:

Tier 1: $170,000-$190,000

Tier 2: $160,000 -$180,000

Here at Xpansiv, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in building trust and transparency in global efforts toward net-zero future. Xpansiv is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.

Note to Recruiters: Xpansiv does not accept unsolicited resumes or referrals from placement agencies, staffing vendors or other external parties seeking recruiting fees without a signed formal agreement.