Credit Fraud Strategy Manager

As a Credit Fraud Strategy Manager at YouLend, you'll lead the development and continuous improvement of fraud prevention strategies. This role involves analyzing fraud trends, collaborating with internal teams to enhance fraud systems, and ensuring a balance between loss mitigation and customer experience across various international markets.

To excel as a Credit Fraud Strategy Manager at YouLend, candidates should have extensive experience in credit fraud detection and prevention, particularly in financial services. Strong analytical skills and proficiency in SQL are essential, alongside a track record in leading Fraud Analytics initiatives.

In the Credit Fraud Strategy Manager role at YouLend, you'll provide comprehensive oversight of fraud performance metrics across multiple countries. This includes using data insights and analytics tools to monitor trends, assessing the effectiveness of fraud controls, and implementing strategic improvements based on your findings.

At YouLend, we believe in rewarding our employees. As a Credit Fraud Strategy Manager, you will enjoy a comprehensive benefits package that includes stock options, private medical insurance, enhanced parental leave, and various workplace perks such as a subsidized lunch, a free gym, and monthly wellness initiatives, all set in a modern office in Central London.

YouLend is an award-winning fintech recognized for its supportive culture and commitment to diversity. Being named one of the ‘Best Places to Work 2024’ by the Sunday Times, we foster an inclusive environment where your efforts as a Credit Fraud Strategy Manager will genuinely make a difference in the fintech landscape.

In answering this question, highlight specific roles where you implemented fraud detection strategies. Discuss particular methodologies and tools you used while showcasing your understanding of the unique challenges within the financial sector.

Share your insights on balancing security with customer experience. Discuss data-driven methodologies and your approach to implementing technology such as machine learning that refines the detection processes while reducing unnecessary friction for users.

It's important to convey a proactive approach. Mention networking with industry professionals, subscribing to relevant newsletters, attending conferences, and using analytical platforms that track industry benchmarks to stay ahead of emerging threats.

Use the STAR method (Situation, Task, Action, Result) to effectively outline a specific scenario. Discuss the challenges you faced, the actions you took, and the positive outcomes achieved in refining the fraud strategy.

Be prepared to discuss specific technologies, software, and analytics tools you've used in previous roles. Highlight your proficiency in SQL and any other data validation or risk assessment tools that enhance fraud prevention efforts.

Emphasize your collaborative nature. Discuss how you prioritize communication, share objectives, and leverage expertise from other teams such as underwriting and operations to ensure a cohesive approach to fraud strategy.

Articulate the key performance indicators (KPIs) you believe are essential, such as reduction in fraud losses, improved customer satisfaction scores, and minimized false positives. Discuss how continuous monitoring and adjustments are vital for sustained success.

Provide your perspective on the constant evolution of fraud tactics and how rapid technological advancements can create both opportunities and challenges. Emphasize the importance of adaptability and innovation in overcoming these challenges.

Share a specific example using the STAR method. Explain how you recognized the threat, the measures you took to implement a mitigation plan, and the ultimate results of your actions.

Express genuine enthusiasm for YouLend's mission and values. Discuss how your skills align with the company's goals and your excitement about contributing meaningfully to a leading fintech with innovative solutions.