Lead Platform Engineer, Dev Enablement

About Us

YouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role

We are looking for an experienced and innovative Team Lead to guide our Dev Enablement team. Our mission is to remove friction from the developer workflow and empower teams to ship high-quality code faster through reliable tooling, support, and platform automation. This interdisciplinary team consists of platform engineers with backgrounds in software engineering and DevOps working together to solve complex problems that span development and infrastructure.

This is a customer-centric team obsessing about the needs of our product software engineers to help them move faster and be more productive. The team is responsible for building and maintaining CI/CD pipelines, developer tooling, test automation scripts, and enabling efficient infrastructure provisioning for new services.

The Team Lead at YouLend is accountable for the technical and delivery outcomes for their team. This is a leadership role and when required, you are expected to write code and meaningfully contribute to the design of our systems. You should be able to understand, articulate and consider technical problems, and represent the work of your team both internally and externally and the value that brings to our customers. 

Responsibilities

Technical Leadership: 

• Lead the development, enhancement, and maintenance of CI/CD pipelines, developer tools, and test automation frameworks. 
• Guide the team in owning infrastructure provisioning, ensuring that new services are provisioned efficiently and reliably. 
• Support and troubleshoot complex, high-impact issues related to software development, automation, and infrastructure. 
• Design and review architectural changes that enhance the developer experience and streamline deployment processes. 
• Identify root causes of issues in the engineering and infrastructure organization and implement effective process and technology improvements. 

Quality and Productivity: 

• Foster a culture of automation, encouraging comprehensive testing and validation for all internal tools and systems. 
• Ensure that work is managed effectively, balancing short-term improvements with long-term goals. 
• Proactively unblock team members by addressing bottlenecks related to tooling, infrastructure, and process inefficiencies. 
• Maintain high velocity and cadence in delivering new features and capabilities for internal systems. 

Cross-Functional Collaboration: 

• Proactively gather and respond to feedback from engineers to ensure developer tools evolve to meet real-world needs.
• Provide technical advice and support to multiple work streams, collaborating with both software engineering and infrastructure teams. 
• Align the dev enablement team's work with broader engineering and business strategies, contributing to the success of other teams by improving their efficiency. 
• Act as a technical liaison between development teams and infrastructure teams, ensuring smooth collaboration and delivery of shared goals. 

Team Development and Leadership: 

• Lead and mentor the Scrum methodology, manage Scrum ceremonies, plan sprints and team goals. Motivate the team to engage in Scrum collaboration.
• Lead, mentor, and retain a top-tier interdisciplinary team of platform engineers. 
• Participate in hiring, ensuring that candidates are well-aligned with the technical and cultural needs of the team and the organization. 
• Provide constructive feedback and foster a culture of continuous learning and growth within the team. 
• Ensure that new joiners are successfully onboarded and set up for success in their roles. 
• Manage interpersonal dynamics within the team and resolve conflicts while promoting an inclusive and diverse team culture. 
• Ensure the team takes ownership of the systems they build, from CI/CD pipelines to infrastructure provisioning and developer tools. 
• Actively manage incidents (as incident manager) that affect the team’s area of responsibility, ensuring timely resolution and communication. 

• 7+ years of experience in software development, preferably .NET, and at least 2 years of experience in a Platform or DevOps role.

• At least 2+ years in a team lead or engineering leadership role.

• Strong technical background in software development practices, with experience in building and maintaining CI/CD pipelines, automation, version control systems (Git), cloud infrastructure (preferably AWS) and IaC. 

• Hands-on experience with developer tools such as Jenkins, Azure DevOps, GitHub Actions, Docker, Kubernetes, Terraform, and other similar tools to enable and support development workflows. 
• Demonstrated experience with architecting, developing, and maintaining systems that enable and empower other teams within a software organization. 

• Experience measuring the productivity of Software Engineering teams with metrics such as DORA, SPACE or Core 4.
• Excellent problem-solving skills, capable of addressing complex, high-impact technical and operational issues. 
• Deep understanding of operational excellence and incident management for internal systems. 
• Proven ability to lead, mentor, and inspire a technical team, providing guidance and fostering professional development. Strong communication skills to work effectively with cross-functional teams.  

Desirable Skills

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work 2024” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.