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Educator Onboarding Associate

Location: Vancouver, hybrid. The team are meeting in a co-working space 2 times a week currently

Type: Full-time

Salary: $55,000 - $60,000 OTE


About Zen Educate:


Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leveraging technology, our smart algorithms can match teachers to the perfect school and help schools find great teachers.


Zen Educate is on a mission to help the education system as a whole. By improving efficiency and keeping things simple, we can help schools find administrative savings and we promote schools to pass these savings to teachers and increase teacher pay! This helps keep more money within the education system so that the money is used to help children learn and develop.


We care about the teachers as much as we care about the schools. We help both sides improve transparency and communication so schools and teachers are better prepared and can work together effectively! 


We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!


About the role:


The Talent Acquisition Specialist will work with our Zen Educate Teacher Success Team. The role will focus on onboarding potential teachers as well as matching applicants to specific criteria based on a school's needs. This is a high-dialing role that will require you to be communicating with applicants throughout the majority of your day to help get them placed in a teaching role as soon as possible.


Your day-to-day responsibilities will be:


Calling teachers signing up for Zen Educate to quickly qualify, assess preferences, and schedule them in for interviews if they meet our criteria

Conducting initial phone interviews with applicants to assess their suitability for our open roles

Gaining a deep understanding of candidates' preferences while identifying the most suitable position

Building value and excitement around Zen Educate’s mission and how we support in finding them the perfect role

Helping guide candidates through our screening and document collection process, and diligently following up with candidates that need support throughout

Building urgency and excitement when speaking with applicants to get them started with Zen Educate as soon as possible

Working in a fast paced and ever changing startup environment that requires flexibility and adapting to change


We are looking for:


Confidence on the phone and ability to build rapport with candidates 

Someone who thrives in a high-performing, goal-oriented environment

A growth mindset, with a commitment to learning and developing new skills

Independent and self-motivated, and able to remain resilient through the challenges of a startup environment

Strong written and oral communication skills

Comfortable with technology including Google suite

Experience in customer service, customer success or inbound sales, or experience in education (former teachers looking for a new way to make an impact on education are encouraged to apply)

New grads are encouraged to apply


What's in it for you?


Work that you want to talk about

Competitive salary

Ownership in the company

18 days PTO (15 days flexible, 3 days over Christmas)  +11 stat hols

Fun-loving, tight-knit team solving a problem that makes a difference

We offer an extended benefits package that includes full health, drugs, dental, and vision coverage


Diversity and Inclusion:


At Zen, we strive to build a culture of equity and inclusion, where everyone is respected, valued and appreciated for their unique traits, experiences and perspectives. We are committed to creating a safe, inclusive and equitable environment where our team can thrive, regardless of age, ethnicity, race, gender identity, sexual orientation, socio-economic status, disability, religion or beliefs. We value our differences and believe that practices of Diversity, Equity and Inclusion help us create a fairer, more compassionate environment for all. 



We welcome applicants with diverse backgrounds and different experiences and perspectives — just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive culture where people’s voices are heard and all our team can look forward to coming to work. 



We are committed to building a team that reflects the diversity of our community and promoting an equitable and inclusive environment for all. We seek out diverse opinions, beliefs, and experiences because they collectively make us stronger; we’ve had former teachers, pilots, fundraisers, engineers, lawyers, marketers, social media experts and more join our team.



Average salary estimate

$57500 / YEARLY (est.)
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$55000K
$60000K

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What You Should Know About Educator Onboarding Associate, Zen Educate

Are you ready to make a meaningful impact in education? At Zen Educate, we're on a mission to transform the way schools connect with teaching staff. As an Educator Onboarding Associate based in vibrant Vancouver, you’ll be joining a dynamic and fun-loving team that’s all about matching schools with the perfect teachers. Your role will involve engaging with passionate educators daily, helping them navigate the onboarding process so they can start making a difference in classrooms. We believe in the power of technology to simplify the recruitment process, enabling schools to find not just any teacher, but the right teacher for their unique needs. If you have a knack for building rapport over the phone and thrive in a fast-paced environment, this role is perfect for you. The potential to learn and grow is endless! With a competitive salary of $55,000 - $60,000 OTE and a flexible working environment—including hybrid days in a co-working space—you’ll have the chance to develop your skill set while supporting schools and teachers alike. With our recent Series B funding, Zen Educate is expanding rapidly, meaning you’ll be a vital part of a high-growth startup that values diversity and inclusion. If you’re excited about contributing to a mission that prioritizes educational improvement and teacher satisfaction, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Educator Onboarding Associate Role at Zen Educate
What are the day-to-day responsibilities of an Educator Onboarding Associate at Zen Educate?

As an Educator Onboarding Associate at Zen Educate, your primary responsibilities will include engaging with teachers who sign up and qualifying their suitability for open positions. You’ll conduct initial phone interviews, assess preferences, and schedule follow-up interviews if candidates meet our criteria. It's all about understanding candidates' needs and matching them with the right educational opportunities while promoting the Zen Educate mission.

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What qualifications are required for the Educator Onboarding Associate position at Zen Educate?

While specific qualifications for the Educator Onboarding Associate at Zen Educate are flexible, we are looking for individuals with strong communication skills and confidence on the phone. Experience may include previous roles in customer service or education. A growth mindset and adaptability in a startup environment are crucial, along with a solid command of technology. New graduates with relevant skills are also encouraged to apply.

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What makes Zen Educate an exciting place to work for an Educator Onboarding Associate?

Zen Educate offers a vibrant work environment where you can make a real difference in education. With competitive compensation, flexible working arrangements, and a close-knit team passionate about improving educational outcomes, you'll feel valued and motivated. Additionally, our commitment to diversity and inclusion ensures that all team members contribute their unique perspectives.

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How does the Educator Onboarding Associate role contribute to Zen Educate's mission?

The Educator Onboarding Associate plays a crucial role in fulfilling Zen Educate's mission by ensuring that qualified teachers are matched with schools effectively and quickly. By managing the onboarding process, you help teachers transition into their roles seamlessly, which in turn supports schools in maintaining high educational standards and offers the best possible outcomes for students.

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What kind of support and growth opportunities does Zen Educate provide to its Educator Onboarding Associates?

At Zen Educate, we prioritize the training and development of our team members. As an Educator Onboarding Associate, you can expect ongoing support and opportunities to enhance your skills, whether through workshops, mentorships, or hands-on experience in a vibrant start-up culture that encourages learning and growth. This is a space to develop not just professionally, but personally, too.

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Common Interview Questions for Educator Onboarding Associate
How do you approach building rapport with candidates as an Educator Onboarding Associate?

When building rapport with candidates, it’s important to be genuine and approachable while actively listening to their needs and preferences. Sharing personal insights about the education sector and asking open-ended questions can help create a comfortable environment that encourages honest communication.

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What strategies would you use to qualify potential teachers quickly?

To qualify potential teachers efficiently, I would employ a structured phone interview process that includes targeted questions designed to assess both qualifications and cultural fit. I would also leverage our technology tools to streamline the data collection process, ensuring that I can make informed decisions swiftly.

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Can you describe a situation where you had to adapt to changes quickly?

In a fast-paced environment like a start-up, adaptability is key. I once experienced a system change that required rapid retraining. I embraced the challenge, sought resources to expedite my learning, and collaborated with my team to ensure a smooth transition. This flexibility helped maintain productivity during the shift.

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What excites you about the mission of Zen Educate?

Zen Educate's mission resonates with me deeply because it prioritizes quality education and fairness for teachers. I believe that every student deserves the best educators, and by connecting schools and teachers effectively, we are supporting better educational outcomes which ultimately serve the children.

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How would you handle a candidate who is nervous during the onboarding call?

If a candidate seemed nervous, I would take a calming approach, reassuring them that it’s normal to feel this way. I would focus on creating a positive atmosphere, showing empathy, and asking gentle queries that allow them to express their thoughts at their own pace.

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What do you think is the biggest challenge facing educators today?

One of the biggest challenges educators face today is the difficulty in finding suitable job placements that match their skills and preferences. By working as an Educator Onboarding Associate, it excites me to be a part of a solution that connects them to opportunities that fulfill their professional aspirations and positively impact students.

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What skills do you believe are most important for an Educator Onboarding Associate?

Important skills for an Educator Onboarding Associate include excellent communication, empathy, and active listening abilities. A solid understanding of the education sector, coupled with proficiency in technology, allows for efficient candidate matching and onboarding. Staying organized in a fast-paced environment is equally crucial.

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How do you handle high-pressure situations in a goal-oriented environment?

In high-pressure situations, I prioritize tasks based on urgency and importance. I remain calm and focused, using time management strategies to ensure that goals are met without compromising the quality of my interactions with candidates. Maintaining a positive outlook is essential in such environments.

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Can you provide an example of a time you helped someone navigate a process?

Certainly! In my previous role, I assisted a candidate who felt overwhelmed by the job application procedure. I took the time to break it down into manageable steps, guiding them through technical requirements and providing support for their resume. This approach not only eased their concerns but helped them secure the position.

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Why do you want to work as an Educator Onboarding Associate at Zen Educate?

I want to work as an Educator Onboarding Associate at Zen Educate because I am passionate about education, and I see how vital it is to match enthusiastic teachers with schools. The prospect of contributing to this mission, while also being part of an innovative team, excites me and aligns perfectly with my professional aspirations.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 30, 2025

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