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Commercial Account Manager

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The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
Manage current customers on multi-year contracts to ensure customer value realization.

You Will

Become a product expert – learning the Zip platform through and through, so that you’re demo ready
Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Qualifications

2+ years of technology SaaS experience
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills; including sales, Account management, and customer service
Self-driven – you don’t need someone to motivate you to put in your best every day
You’d describe yourself as organized, efficient with your time, and an excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-up equity
🦷 Full health, vision & dental coverage
🚠 Team building events
🌴 Flexible PTO
💻 Apple equipment plus home office budget
💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Average salary estimate

$85000 / YEARLY (est.)

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What You Should Know About Commercial Account Manager, Zip

Hey there! Are you ready to take your career to new heights as a Commercial Account Manager at Zip in the heart of New York City? Imagine being part of a revolutionary team that's transforming how enterprises manage their procurement processes. We’re thrilled to have created a platform that simplifies the buying of software, services, and tools — a need that’s becoming more vital as businesses navigate billions in spend annually. As a Commercial Account Manager, you’ll be more than just a sales rep; you’ll serve as a trusted advisor and product consultant, helping our customers see immense ROI through effective renewals and upselling cycles. Not only will you engage with world-renowned companies like OpenAI and Coinbase, but you'll also collaborate closely with our Customer Success team to keep a finger on the pulse of our clients' needs. At Zip, we thrive on innovation and adaptability, and we’re looking for someone who can match our energy. You’ll be expected to negotiate contracts that boost value for your accounts while also building lasting relationships with customers. Join us in redefining the procurement landscape, and you’ll be equipped with resources, from SaaS insights to cutting-edge tech tools, as you establish yourself as an expert in our platform and the broader market. If you’re self-driven, organized, and passionate about providing value, Zip’s vibrant culture is a perfect fit for you. Welcome to a workplace that values ownership and open communication – let’s innovate together!

Frequently Asked Questions (FAQs) for Commercial Account Manager Role at Zip

What are the primary responsibilities of a Commercial Account Manager at Zip?

As a Commercial Account Manager at Zip, your primary responsibilities include acting as a trusted advisor to clients, managing renewals and upsell cycles effectively, and collaborating with the Customer Success team to monitor account health and identify client needs. You'll also engage in negotiations to maximize contract value and ensure that customers derive the highest possible value from their collaboration with Zip.