Principal Google Workspace Administrator

To be considered for the Principal Google Workspace Administrator position at Zscaler, candidates typically need a Bachelor’s degree in Information Technology, Computer Science, or a related field, with a minimum of 7 years of experience managing Google Workspace environments in enterprise settings. A Master’s degree is preferable. In addition to this foundational education and experience, candidates should have extensive knowledge of Google Workspace administration tools, security protocols, compliance requirements, and excellent problem-solving abilities.

The Principal Google Workspace Administrator at Zscaler has a diverse array of responsibilities, including developing a strategic roadmap for Google Workspace in alignment with company goals, managing Workspace services like Gmail and Drive, and implementing security settings to protect organizational data. This role also involves automating workflows, improving user experience, providing technical support, and leading training programs for best practices in Google Workspace usage.

Zscaler is committed to the continuous learning and professional growth of its employees, including Principal Google Workspace Administrators. The company offers education reimbursement as part of their benefits program, encouraging team members to pursue additional training or certifications relevant to their roles. Additionally, employees have access to cutting-edge tools and resources to stay updated on industry trends and best practices.

In the Principal Google Workspace Administrator role at Zscaler, you will utilize various tools to enhance the Google Workspace environment, including Google Admin Console, Google Vault, and Google Apps Manager (GAM) for bulk operations. Automation tools like Google Apps Script will also be important for optimizing workflows and integrating with other enterprise systems while managing security and compliance effectively.

Absolutely! Teamwork is crucial for the Principal Google Workspace Administrator role at Zscaler. Collaboration with cross-functional teams is necessary to ensure effective implementation and support of Google Workspace solutions. You will be expected to work closely with the IT team and other departments, sharing insights and training to foster a productive and engaging digital environment for all employees.

In answering this question, highlight specific roles you've held where you've managed Google Workspace. Discuss your familiarity with tools like Google Admin Console, and any automation scripts you've implemented. It’s essential to convey not just your experience but the impact your management had on productivity and collaboration.

Mention strategies like subscribing to Google's updates, participating in forums, and attending webinars. Continued education is vital, so discussing certifications or courses you've taken would demonstrate your commitment to staying informed in your field.

Detail the security protocols and tools you're familiar with, such as SAML-based SSO, SCIM provisioning, or MDM solutions. Emphasize the importance of compliance standards and how you've implemented security measures in past roles.

Share specific instances where you've used Google Apps Script or GAM for automation. Explain the problem it solved and the resulting benefits, such as time saved or improved workflows.

Discuss your philosophy on training, including how you would assess user needs and customize training sessions accordingly. Providing examples of training materials or programs you've developed can strengthen your response.

Talk about key performance indicators (KPIs) you’ve utilized, such as user engagement, service uptime, and adoption rates of new tools. Explain how these metrics help in decision-making and improving the digital experience.

Demonstrate your conflict resolution skills by describing a specific situation. Outline how you approach conflicts professionally, discussing the importance of communication and finding mutual solutions.

Yes, discuss the processes you've put in place for SCIM provisioning and deprovisioning. Detail any challenges you faced and how you overcame them, emphasizing the importance of security during user transitions.

Elaborate on your familiarity with compliance standards and how you ensure that Google Workspace environments align with these requirements. Providing specific examples will help demonstrate your knowledge.

Reflect on your experiences and mention aspects such as keeping up with rapid feature changes, managing user expectations, or ensuring seamless integration with other systems. Discuss how you overcome these challenges.