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Join Zscaler as a Product Support Engineer III in Bangalore, where your expertise in networking and security will help shape the future of cloud safety. At Zscaler, we’re passionate about making business in the cloud a secure and enjoyable experience for thousands of enterprise customers, including 40% of Fortune 500 companies. As part of our global Customer Success Organization, you will be at the heart of ensuring our customers excel while using the Zscaler Zero Trust Exchange™ platform. Your role involves providing top-notch second-line support by debugging complex security and network issues, mentoring fellow engineers, and helping to improve our products with your insights. You will engage directly with customers via phone and email, working diligently to reproduce issues and document solutions. This position isn't just about troubleshooting; it's about leveraging your skills to impact customer satisfaction positively and contributing to our collaborative team culture. We seek a seasoned professional with 5+ years of experience, familiar with operating systems like Linux and protocols such as HTTP and DNS. If you have the knack for problem-solving and a passion for customer success, come and thrive in our fast-paced and innovative environment. At Zscaler, we value diversity, and we believe that our inclusive culture enhances our productivity and creativity. Let's build a secure digital future together!
Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.
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