Zendesk Careers, Benefits, Review

Zendesk is a leader in providing customer support, sales, and customer communications through its SaaS products. Founded in Copenhagen, Denmark, in 2007, Zendesk has grown into a global leader in customer experience solutions, powering billions of interactions for well-known brands worldwide. The company went public in 2014 after raising $86 million in venture capital and was acquired in 2022 by a group of investors led by Hellman & Friedman and Permira for $10.2 billion. Zendesk is committed to providing digital-first customer experiences and offers its 6,000+ employees the flexibility to work from anywhere, fostering a unified and collaborative team environment across the globe.

LIFE AT ZENDESK

Joining the Zendesk team means becoming part of a company that truly values work-life balance, collaboration, and innovation. At Zendesk, we believe that work should be fulfilling without overshadowing personal life. That's why we prioritize reasonable work hours and offer the flexibility to work from wherever you feel most productive—whether that's at home, in a Zendesk workspace, or even from a different city for up to 90 days a year. Our digital-first approach ensures that you're equipped with the tools and support needed to succeed, no matter where you are.

CULTURE AT ZENDESK

Our company culture is built on a foundation of transparency, mutual respect, and a sense of humor. We encourage our employees, affectionately known as "Zendeskers," to bring their authentic selves to work and contribute to our mission of making customer service better for everyone. Zendesk is not just a place to work; it's a place to grow. With nearly 40% of our employees experiencing career growth in recent years, we are committed to providing opportunities for development and advancement.

SOCIAL IMPACT AT ZENDESK

Zendesk is deeply committed to making a positive impact on society. Through our Social Impact programs and the Zendesk Foundation, we support nonprofits, foster community resilience, and create career pathways into tech. Our Global Impact Report reflects our dedication to improving employee well-being, addressing systemic racism, and using our technology to tackle complex societal issues.

PROS OF WORKING AT ZENDESK:

• Strong Company Culture: Zendesk is known for its positive and supportive culture. Employees appreciate the sense of community and the focus on doing the right thing, which is reflected in the company’s values and day-to-day operations.
• Work-Life Balance: Zendesk prioritizes work-life balance, offering flexible working arrangements that allow employees to work from home, the office, or a combination of both. This flexibility is highly valued by employees who need to manage their personal and professional lives effectively.
• Comprehensive Benefits: Zendesk offers excellent benefits, including health insurance, parental leave, and wellness programs. Employees also enjoy perks like home office reimbursements, free lunches, and flexible vacation policies.
• Career Growth Opportunities: Many employees experience significant career growth at Zendesk. The company supports internal mobility and development, with nearly 40% of employees advancing in their roles.
• Collaborative Environment: Employees at Zendesk work in a highly collaborative environment where teams are encouraged to work together, share knowledge, and support one another to achieve common goals.

CONS OF WORKING AT ZENDESK:

• Management Challenges: Some employees have reported issues with management, particularly in specific regions like Latin America. There have been concerns about the lack of experience and leadership skills among some managers, leading to challenges in team dynamics and decision-making.
• Impact of Acquisition: The acquisition of Zendesk by private equity firms in 2022 has led to significant changes in the company. Some employees feel that this has negatively impacted the company’s leadership, culture, and overall direction.
• Layoffs and Job Security: The company experienced major layoffs toward the end of 2022, which affected employee morale and job security. This has created uncertainty for some employees about the future stability of their roles at Zendesk.
• Upper Management Support: There have been reports of a lack of support from upper management and HR in addressing issues related to poor managerial behavior, leading to concerns about the effectiveness of leadership in handling employee well-being.

🗨️ Why do you want to work at Zendesk?

🗨️ Why would you pick Zen Desk

🗨️ How much do you know about Zendesk?

🗨️ What do you know about the Zendesk team?

🗨️ Why would you like to join a product company?

🗨️ Tell me about yourself.

🗨️ What is your background?

🗨️ Why are you looking for a new job?

🗨️ What are your salary expectations?

🗨️ Tell me about a time you handled a disagreement.

INTERVIEW QUESTIONS FOR SOFTWARE ENGINEERS

🗨️ Give us the system design between Facebook and Zendesk

🗨️ Create a ticketing system using Zendesk API.

🗨️ Implement asynchronous API calls

🗨️ Create a basic react application.

🗨️ Do you have experience with networking?

🗨️ Do you have experience with REST API?

🗨️ Design an elevator system in any language on your laptop.

🗨️ Fix a bug in a Ruby Library.

🗨️ Have you worked with Ruby on Rails and React/Redux?

🗨️ Explain the functionality of an undocumented piece of code.

INTERVIEW QUESTIONS FOR ACCOUNT EXECUTIVES

🗨️ How do you forecast your deals?

🗨️ How would you conduct conversations with executives?

🗨️ Create a sales pitch in less than 2 days.

🗨️ Talk about products you’ve used in the past.

🗨️ How would you typically organize a sales pitch?

🗨️ Do you have experience selling in complex solutions?

🗨️ How do you differentiate yourself from other sellers?

🗨️ What sales process do you typically follow?

🗨️ Demo the product to us like we are customers.

🗨️ What is Zendesk?