Information Technology Services at West Virginia University is looking for a Service Desk Technician to join our fully remote Service Desk team.
About the Opportunity
As a Service Desk Technician, you will provide first-level, telephone-based customer support to faculty, staff, and students across the university system. This team addresses technical problems of varying complexity, aiming to resolve issues and fulfill service requests as quickly as possible, or to refer more complex issues to other teams for resolution.
Service Desk team members rely on the training ITS provides, a robust Knowledge Base and Service Management tool, a network of supportive ITS colleagues, and IT staff in other departments to solve problems for people who need technology to succeed in their own work. Friendly and fast-paced, the work environment exposes team members to a diverse range of issues and opportunities while delivering daily on the university’s core value of service to others.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
Position information:
Starting wage: $19.00 per hour.
Shift: We are hiring for the following shift:
Monday – Friday, 8:30 a.m. – 5:30 p.m. (1-hour lunch break) – all times EST / EDT
What you’ll do:
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.
To learn more about West Virginia University, visit go.wvu.edu. View current career opportunities at careers.wvu.edu.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
As a land-grant institution, the faculty, staff and students at West Virginia University commit to creating a diverse and inclusive culture that advances education, healthcare and prosperity for all by providing access and opportunity; by advancin...
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