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Community Manager

Marketing @ 0G

At Zero Gravity Labs, our Marketing Department is a dynamic team of content creators, engagement experts, social media strategists and Web3 enthusiasts dedicated to advancing decentralized AI as a public good. We connect with our audience by crafting compelling narratives, sharing insights and developments in decentralized AI and fostering community both online and at in person events.

Our team is united by the mission to ensure that innovations in the decentralized AI landscape are engaging, accessible and beneficial to all.

About you

You’re a seasoned community builder with a deep understanding of community management and the ability to simultaneously manage multiple stakeholders including moderators, ambassadors and external partners. Leading a team of community moderators and using gamification and incentivization models, you’ll create and implement strategies to grow an active community in the runup to and after 0G’s upcoming Token Generation Event (TGE). You’re also a skilled relationship builder who will find synergies and provide recommendations around integrating 0G’s community with communities of other top projects.

What you’ll accomplish

  • Define a robust, scalable strategy for ongoing community growth.

  • Drive synergies and collaboration between the 0G community and communities of other top protocols.

  • Manage a team of moderators to maintain active Discord engagement, with >70% monthly active user rates post-TGE.

  • Re-design (including playbooks, quality standards and incentivization plans) and scale the Ambassador Program to 30 participants

  • Implement community events (online competitions, games, local meetups) and engagement strategies to retain retail members.

  • Create and monitor a tiered system for incubation project airdrops.

What you bring

  • You’ve managed large-scale online communities on Discord, Telegram and Reddit or similar platforms.

  • You’ve successfully designed and implemented ambassador or influencer programs.

  • You’ve used your project management and organizational skills to effectively scale programs for a community

  • You’ve worked across cultures and with multilingual communities - fluency in more than one language is a plus.

  • You’ve been a leader including goal setting, coaching and stakeholder management

  • You’re familiar with the Web3 ecosystems, decentralized technologies, and the blockchain space.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager, 0g Labs

As a Community Manager at Zero Gravity Labs, you'll play an integral role in shaping our dynamic marketing efforts. We’re on a mission to elevate decentralized AI for the greater good, and we need an enthusiastic community builder like you to help us connect and engage with our audience. Your skills in managing large online communities, particularly on platforms like Discord, Telegram, and Reddit, will set you apart as you craft compelling narratives and foster lasting relationships among our users. You’ll have the opportunity to lead a team of moderators, utilizing creative gamification strategies to boost engagement and drive excitement around our upcoming Token Generation Event (TGE). Imagine designing an ambassador program from the ground up while actively collaborating with other pioneers in the Web3 space. Your role will involve planning exciting community events, both online and offline, to ensure our members feel valued and connected. You’ll work closely with diverse stakeholders, leveraging your multilingual skills if you have them, to create synergies that enhance the experience for everyone involved. So if you're ready to tackle the challenge of community growth with innovative ideas and a collaborative spirit, we’d love to hear from you. Join us at Zero Gravity Labs and make a lasting impact in the decentralized AI landscape!

Frequently Asked Questions (FAQs) for Community Manager Role at 0g Labs
What responsibilities does a Community Manager at Zero Gravity Labs have?

As a Community Manager at Zero Gravity Labs, your responsibilities include defining strategies for community growth, managing a team of moderators, engaging with community members on Discord and Telegram, and designing impactful ambassador programs. You will also be responsible for implementing various community events to retain members and enhance engagement as we approach our Token Generation Event (TGE).

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What qualifications are needed to be a Community Manager at Zero Gravity Labs?

To be a Community Manager at Zero Gravity Labs, you should have experience managing large online communities, especially on platforms like Discord and Telegram. You should demonstrate your ability to design and implement community engagement programs, possess project management skills, and have experience working across cultures. Familiarity with Web3 technologies and a multilingual background are strong assets.

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How does Zero Gravity Labs engage its community before the Token Generation Event?

At Zero Gravity Labs, we prioritize community engagement through various strategies leading up to our Token Generation Event. This includes maintaining active communication on platforms like Discord, designing engaging community challenges, hosting local meetups, and rolling out a revamped Ambassador Program to ensure broad involvement and excitement around our innovative projects.

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What kind of experience is beneficial for a Community Manager at Zero Gravity Labs?

Experience in managing online communities, particularly across diverse cultures and languages, is highly beneficial for a Community Manager at Zero Gravity Labs. Additionally, having a background in Web3 ecosystems and decentralized technologies will help you effectively engage our community and create synergies with other top projects in the industry.

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What are the key goals for a Community Manager at Zero Gravity Labs?

A Community Manager at Zero Gravity Labs aims to establish a robust strategy for ongoing community growth, drive collaborations with other leading projects, maintain high engagement rates among community members, and foster an inviting atmosphere for new retail members through engaging events and initiatives.

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Common Interview Questions for Community Manager
What strategies would you implement to boost community engagement as a Community Manager?

To boost community engagement effectively, I would first evaluate current engagement metrics and community feedback. Then, I'd propose interactive events such as online competitions, gamified challenges, and regular AMA (Ask Me Anything) sessions. Collaborating with members to co-create content can also foster a sense of ownership and strengthen relations.

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How do you approach community conflict resolution?

In addressing community conflicts, I would first listen to all parties involved, understand their perspectives, and foster open communication. It's crucial to mediate with neutrality, focusing on finding a solution that aligns with the community’s values and facilitates a collaborative atmosphere.

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Can you share your experience managing a team of moderators?

In managing a team of moderators, I believe in establishing clear roles and responsibilities while providing them with quality training and resources. Regular team meetings for feedback and shared learnings help maintain a motivated team. Celebrating achievements and providing constructive feedback ensures the community remains vibrant and active.

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What tools do you use to analyze community engagement and behavior?

To analyze community engagement, I typically utilize tools like Discord analytics for activity rates, Polls and surveys for gathering feedback, and Google Analytics for tracking participation on various platforms. These insights help in refining strategies that resonate with the community's evolving needs.

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How would you design an ambassador program for Zero Gravity Labs?

To design an ambassador program for Zero Gravity Labs, I would first identify core ambassadors from our active community. It’s essential to establish clear goals, provide training, and create a structured incentive model. Regular communication, recognition of contributions, and opportunities for ambassadors to lead community initiatives would help sustain motivation.

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How can collaboration with other communities benefit Zero Gravity Labs?

Collaboration with other communities can lead to a shared audience, enhanced resources, and diverse perspectives. It opens avenues for co-hosted events, joint initiatives, and promotes cross-pollination of ideas. This synergy helps amplify our outreach and enriches the community experience significantly.

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What role does gamification play in community management?

Gamification plays a significant role in community management by incentivizing engagement through rewards and recognition. It creates a fun environment that encourages participation and fosters friendly competition, keeping community members motivated and invested in their involvement.

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How would you handle a declining community engagement rate?

Should community engagement rates decline, I'd conduct a thorough analysis to identify potential causes, gather feedback through surveys, and re-engage our audience with fresh and exciting initiatives. Implementing new events, contests, or initiatives based on community interests can reignite excitement and boost involvement.

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What are the most challenging aspects of community management?

The most challenging aspects of community management include maintaining engagement across diverse audience segments, resolving conflicts promptly, and pivoting strategies based on community feedback or market changes. However, these challenges also provide opportunities for growth and innovation in approach.

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What makes you passionate about community management?

What fuels my passion for community management is the opportunity to connect people, foster relationships, and build meaningful experiences that drive collective efforts towards a shared vision. Seeing individuals collaborate and thrive in a supportive environment is incredibly rewarding.

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Full-time, remote
DATE POSTED
January 1, 2025

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