Account Executive, Houston

The primary responsibilities of an Account Executive at 10x Genomics include strategic account planning, customer consultation to provide tailored technology solutions, and effective sales management. You will also need to establish and maintain strong relationships with customers, ensure high customer satisfaction, and collaborate with support teams to enhance the overall customer experience.

To become an Account Executive at 10x Genomics, candidates must hold a Bachelor’s degree in Biology, Molecular Biology, Biochemistry, or a related field. Additionally, you'll need at least 6-8 years of sales experience in the Life Sciences sector, specifically in selling consumables, alongside a solid understanding of single cell and spatial biology tools.

In the Account Executive role at 10x Genomics, you will play a crucial part in supporting customer relationships by building trust through understanding their needs, presenting effective solutions, and maintaining ongoing communication post-purchase to ensure satisfaction and ongoing consumables utilization.

Success as an Account Executive at 10x Genomics requires a combination of strong interpersonal skills, including the ability to establish relationships and build trust with customers, as well as technical knowledge in the life sciences domain. Strong business acumen to develop territory plans and effective sales management skills are also essential.

New Account Executives at 10x Genomics can expect a dynamic and inclusive company culture that encourages innovation and collaboration. We empower our teams to pursue their passions and perform at their best, fostering an environment conducive to scientific breakthroughs that can enhance the future of life sciences.

In response to this question, candidates should detail their specific experience with single cell and spatial biology tools, highlighting any relevant projects or results achieved using these technologies to demonstrate technical expertise and their understanding of the application in real-world research.

To effectively answer this, describe your approach to understanding customer needs, your methods for establishing rapport, and how you adapt solutions to meet those needs while maintaining ongoing communication and support to strengthen the relationship over time.

Candidates should discuss their process for analyzing market data, setting goals, identifying key accounts, and tracking performance metrics to ensure they meet or exceed established business goals within their territory.

Share a detailed story about a difficult sale, emphasizing your problem-solving skills, the strategies you employed to overcome objections, and the techniques you used to close the deal. This highlights both your salesmanship and your resilience.

A strong answer would detail the various resources you rely on, such as industry journals, conferences, webinars, or networking with peers, and explain how this knowledge influences your approach to sales and consultation.

Express the importance of actively seeking customer feedback to improve your strategies—mention using feedback to tweak your approach, enhance customer satisfaction, and foster long-term partnerships.

Discuss your techniques for organization and prioritization—mention any tools or systems you employ to efficiently manage your workload while adapting to changing demands in a dynamic sales environment.

Showcase your research by summarizing key products or innovations from 10x Genomics, tying them into how they support advancements in the Life Sciences field and expressing genuine enthusiasm for their impact on scientific research.

Discuss how you monitor competitors, stay informed about their offerings, and leverage your unique selling propositions to effectively position yourself and your company in the market.

Your answer should reflect an understanding of 10x Genomics’ mission and values, coupled with your enthusiasm for contributing to the innovative work they’re doing in the Life Sciences sector. Make it personal, showing how your goals align with the company's vision.