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Assistant Community Manager - St. Charles, MO

2B Residential, a market leader in Class A multi-family management, is seeking a passionate Assistant Community Manager in the St. Charles region to join our team. The ideal candidate will be passionate about building relationships, has a knack for closing, and enjoys working in a fast-paced environment.
  • Chapter at the Streets of St. Charles 
At 2B Residential, you’ll have the chance to work with some of the most inspiring people and sought-after properties in the Midwest, with the most advanced services and amenities. That means you’ll need to be at the top of your game – but you’ll also have a real opportunity to connect with people and create a sense of community.   
This is the kind of place where your ideas – and your initiative to implement them – can have a real impact on the company, our communities, and on the residents we serve.   
 
2B Residential is 100% employee owned and offers a competitive wage/salary (plus generous commissions), great benefits package including paid time off, medical, dental and vision insurance, Employee Stock Option Program (ESOP) and 401(k).   
Pay Range: Up to $23 hourly + bonus commissions

Benefits Include:
  
  • Medical
  • Dental
  • Vision
  • Company-Paid Short Term/Long Term disability
  • Company-Paid Life Insurance
  • Paid Time Off - Vacation, sick time, personal days, paid holidays
  • Employee Stock Ownership
  • 401(k)
  • Sabbatical Program
  
SUMMARY
You know what it takes to make people feel at home. You’re accustomed to delivering an unexpected level of service. You’re smart, can think on your feet – and you’re looking for a new challenge. You’re exactly the kind of person who will fit in as part of the team at 2B Residential.


The Assistant Community Manager assists the Community Manager with the overall day-to-day operation of the property. This position is also responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes. 
  
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.   
  • Maintains all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll.
  • Accurately and timely completes daily, weekly and monthly financial and leasing report, including month-end pre-close, closeout, market surveys and lease expiration matrix.
  • Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
  • Collects delinquent account balances from previous residents.
  • Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
  • Leases apartments as needed.
  • Responsible for shopping competitive properties.
  • Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
  • Processes move-ins, move-outs, and lease renewals.
  • Audits all new and current lease agreements and resident files for accuracy.
  • Assists Property Manager with training staff on leasing, entering traffic into the computer, marketing, maintenance and general office operations.
  • Assists with resident retention, which may involve planning and organizing social events at the property.
  • Assumes responsibility for the operations of the property in the absence of the Property Manager.
  • Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
  • Complies with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
EDUCATION and/or EXPERIENCE
  • High School diploma required and college degree preferred and/or training, or equivalent combination of education and experience.
  • Two (2) years residential leasing and/or property management experience.
  • Yardi experience preferred.
  • Sales experience preferred. 
  • Must have a valid driver's license and reliable transportation.

This position requires a positive and engaging, self-motivated professional who possesses good oral communication skills and enjoys working with people. If qualified and interested, we look forward to hearing from you. Let's see what we can create together!

Average salary estimate

$47900 / YEARLY (est.)
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$47960K
$47840K

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What You Should Know About Assistant Community Manager - St. Charles, MO, 2B Residential

Are you ready to take your career to the next level with an engaging role as an Assistant Community Manager at 2B Residential in St. Charles, MO? Join a thriving team that values creativity and connection in Class A multi-family management. In this dynamic position, you'll lead with passion and innovation by assisting the Community Manager in running the day-to-day operations of our properties. You'll build lasting relationships with residents while managing tasks like rent collection, delinquencies, and property inspections. Your keen eye for detail is crucial as you perform closeout accounting and maintain our resident files meticulously. At 2B Residential, every day is a chance to make an impact, whether it's through planning exciting community events or stepping up in the Community Manager's absence. Our inclusive environment encourages you to be proactive and voice your ideas, ultimately enriching the lives of residents and fellow team members alike. Plus, with a competitive pay rate of up to $23 hourly combined with bonus commissions and excellent benefits—including medical, dental, and a 401(k)—you'll not only thrive professionally but personally too! Let’s build vibrant communities together where residents feel right at home!

Frequently Asked Questions (FAQs) for Assistant Community Manager - St. Charles, MO Role at 2B Residential
What are the responsibilities of an Assistant Community Manager at 2B Residential?

As an Assistant Community Manager at 2B Residential, your primary responsibilities will include assisting the Community Manager with daily operations, managing accounts receivable, collecting and posting rent, and performing pre-close and closeout accounting processes. You'll also engage with residents, help organize community events, and ensure the property is clean and safe.

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What qualifications do I need to apply for the Assistant Community Manager position at 2B Residential?

To qualify for the Assistant Community Manager role at 2B Residential, you should have a high school diploma, with a college degree preferred. Ideally, you'll have two years of experience in residential leasing/property management. Experience with Yardi is an asset, along with sales experience. You must also possess a valid driver's license and reliable transportation.

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What is the pay range for the Assistant Community Manager position at 2B Residential?

The pay range for the Assistant Community Manager position at 2B Residential is up to $23 per hour, supplemented with generous bonus commissions. This compensation structure reflects our commitment to rewarding hard work and dedication within our team.

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What benefits does 2B Residential offer for the Assistant Community Manager role?

2B Residential offers a comprehensive benefits package for the Assistant Community Manager role, including medical, dental, and vision insurance, a 401(k) retirement plan, paid time off for vacations and sick days, and an Employee Stock Ownership Program (ESOP), which allows employees to have ownership in the company.

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How does 2B Residential foster a positive work environment for Assistant Community Managers?

At 2B Residential, we embrace employee ownership, meaning our team members play an integral role in company success. We encourage an open culture where your ideas matter. We also offer training on relevant topics, ensuring you feel equipped, supported, and part of a vibrant community.

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What does a typical day look like for an Assistant Community Manager at 2B Residential?

A typical day for an Assistant Community Manager at 2B Residential involves a mix of administrative duties like financial reporting, engaging with residents, conducting property inspections, and coordinating leasing activities. No day is the same, creating a dynamic work environment full of interaction and challenges.

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Can I advance my career from the Assistant Community Manager position at 2B Residential?

Absolutely! At 2B Residential, we believe in promoting from within. The Assistant Community Manager role serves as an excellent stepping stone to advancing your career within property management, whether you aspire to become a Community Manager or explore other leadership roles in the company.

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Common Interview Questions for Assistant Community Manager - St. Charles, MO
What strategies would you use to manage resident complaints as an Assistant Community Manager?

In handling resident complaints, focus on active listening and empathy to understand the issue. Then, take a proactive approach to resolve the problem promptly. Be transparent about the steps you'll take and follow up to ensure the resident feels valued and heard.

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How do you prioritize your tasks as an Assistant Community Manager?

Prioritizing tasks involves assessing urgency and importance. Create a daily to-do list, leveraging tools to track deadlines and aligning with the Community Manager on key priorities. Stay flexible, as the day-to-day in property management can bring unexpected challenges.

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How would you handle a situation with a delinquent tenant?

Addressing delinquency requires a combination of kindness and firmness. Start with reaching out to the tenant to understand their situation while gently reminding them of their obligations. Look for potential solutions, whether it's setting up a payment plan or offering assistance.

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What experience do you have with Yardi and how do you utilize it in property management?

If you are familiar with Yardi, discuss your experience navigating its modules for tenant information, rent processing, and maintenance requests. If you haven't used it before, express your willingness to learn quickly and outline your familiarity with similar property management software.

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How do you approach resident retention in your role?

Resident retention involves creating a sense of community. I would plan events, ensure open communication channels, and actively seek feedback through surveys to understand what residents appreciate. It's essential to make residents feel valued and integral to our community.

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Can you describe your greatest achievement in your property management career?

Think of an achievement where you made a significant impact, such as improving occupancy rates or enhancing resident satisfaction scores. Describe the actions you took, your motivation behind it, and how it contributed to the overall success of the property.

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How do you ensure compliance with relevant housing laws and regulations?

Staying up to date with federal, state, and local housing laws is crucial. I would participate in training provided by the company, engage in industry workshops, and regularly consult legal resources to ensure compliance and mitigate risks.

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What qualities do you think are essential for an Assistant Community Manager?

In my opinion, essential qualities include strong communication skills, problem-solving abilities, organization, and empathy. It's vital to be approachable for residents while also efficiently handling administrative tasks and challenges that arise.

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How would you handle a situation where you disagreed with the Community Manager?

In such situations, I believe in approaching the discussion respectfully and openly. I would present my perspective and support it with data or experiences, remaining receptive to their viewpoint. The goal should be collaborating for the property's success.

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What motivates you to work in property management?

I am motivated by the opportunity to create happy communities for residents. Every interaction matters, and I love being part of a team that cultivates a positive environment where people feel at home and appreciated.

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2B Residential is headquartered in St. Louis, MO with a portfolio of 20 properties totaling over 3,700 units in the St. Louis and Kansas City, MO and Southwestern Illinois markets.

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Full-time, on-site
DATE POSTED
November 27, 2024

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