Job details

Customer Service Supervisor

2K QA Studio in Las Vegas, NV is looking for an experienced Customer Service Supervisor to handle high-level service issues and provide guidance to the customer service team.

Skills

Exceptional communication and writing skills
Leadership skills
Troubleshooting PC, PlayStation, and Microsoft consoles
Knowledge of Zendesk
MS Office proficiency

Responsibilities

Act as the escalation point for customer service issues
Provide knowledge and expertise to Tier 1 and Tier 2 support staff
Manage incidents and ensure timely resolution
Develop training materials and documentation
Provide coaching and guidance to the team

Education

High School diploma or equivalent

Benefits

Health insurance
Paid time off
401(k) matching

To read the complete job description, please click on the ‘Apply’ button

2K Glassdoor Company Review

3.8

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CEO of 2K

David Ismailer

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By 2K

2K develops and publishes interactive entertainment globally for console systems, handheld gaming systems and personal computers, including smartphones and tablets, which are delivered through physical retail, digital download, online platforms an...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Video Game Publishing

TEAM SIZE